Front Desk Associate

Scenthound Lexington Palomar, KY; Lexington (KY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Career growth path

Sales bonuses

Complimentary service membership

Job summary

Scenthound in Lexington, KY is seeking a Sales & Front Desk Associate focused on selling memberships and delivering outstanding customer service to every guest and their dog.

The role emphasizes confident membership sales, retail upsells, and maintaining a welcoming front desk, while offering a growth path toward management and a participation in our training track to become a Scenthound Manager.

Qualifications

• Confidence in selling services and products.
• Ability to connect with customers (canine and human) and provide outstanding customer service.
• Ability to learn our products and services to educate dog parents; speak to our values and culture.
• Effective communication with team members and dog parents (in person and on the phone).
• Independently solve problems using Scenthound values and culture as a guide.
• Attention to detail.
• Time-management; scheduling appointments efficiently.
• Accountability; hold oneself and others to Scenthound standards.

Responsibilities

• Drive membership sales through health and wellness education.
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service, add-ons, and retail sales.
• Develop membership leads; Follow up with potential members.
• Answer phone calls, schedule customer appointments, manage customer profiles and records.
• Manage customer expectations; Resolve customer concerns; Retain memberships.
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable.
• Perform other tasks and duties as assigned by the Scenter Manager.

Skills

Confidence in selling services and

Ability to connect with customers

Ability to learn our products

Effective communication

Independently solve problems

Attention to detail

Time-management

Accountability

Tools

Computer proficiency

Job description

Perks and Benefits:

• Direct career growth path to Management positions (Ass. Manager) and additional options
• Competitive hourly base pay, plus sales bonuses
• Complimentary service membership

About the Position:

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires:

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience (retail, restaurant)
• Computer/ Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks:

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service
• add-ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards