Sales and Customer Service Representative

Indiana Printing & Publishing; Ben Avon (Allegheny County); On-site; USD 24,000 - 34,000; Full time

Job summary

Indiana Printing & Publishing is seeking a Sales & Customer Service Representative to manage customer relationships, support assigned and house accounts, and coordinate printing projects from inquiry to delivery.

You will respond to inquiries, gather specifications, prepare estimates, and collaborate with estimating, prepress, production, mailing, shipping, and accounting to ensure on-time, on-budget service. This is a full-time, on-site role with regular business hours.

Qualifications

• Minimum of 2–3 years of customer service, account management, inside sales, or related experience required.
• Previous commercial printing, publishing, mailing, or manufacturing experience is strongly preferred.
• Experience with PrintSmith Vision or similar print-management software is highly desirable.
• Knowledge of estimating, paper, finishing, mailing, prepress, and printing production is beneficial.
• Strong communication, organization, and follow-through skills.
• Ability to manage multiple customers, orders, and deadlines.
• Comfortable making outbound sales calls and developing new business.
• Proficiency with email, Microsoft Office, CRM, and order-entry systems.
• Starting compensation is $21.00 and will be based on relevant experience. Candidates withcommercial printing experience, PrintSmith proficiency, an established salesrecord, or an existing customer base may qualify for a higher starting rate.

Responsibilities

• Respond to customer calls, emails, quote requests, and order questions.
• Gather complete job specifications, including quantity, paper, color, finishing, mailing, delivery, and deadlines.
• Enter accurate estimates, orders, customer information, and job instructions.
• Coordinate with estimating, prepress, production, mailing, shipping, and accounting.
• Communicate proofs, approvals, schedules, changes, and delivery information.
• Manage assigned and house accounts while identifying additional sales opportunities.
• Contact prospective customers and help develop new business.
• Follow up on open estimates and maintain accurate sales and customer records.
• Resolve customer concerns professionally and escalation issues when necessary.
• Meet expectations for responsiveness, accuracy, sales growth, customer retention, and profitability.

Skills

Customer service

Account management

Inside sales

Outbound sales calls

CRM

Microsoft Office

Order-entry systems

Communication skills

Tools

PrintSmith Vision

Order-entry systems

CRM software

Job description

Sales & Customer Service Representative

Position Summary

The Sales & Customer Service Representative manages customer relationships, supports assigned and house accounts, develops new sales opportunities, and coordinates printing projects from the initial inquiry through delivery.

Key Responsibilities

• Respond to customer calls, emails, quote requests, and order questions.
• Gather complete job specifications, including quantity, paper, color, finishing, mailing, delivery, and deadlines.
• Enter accurate estimates, orders, customer information, and job instructions.
• Coordinate with estimating, prepress, production, mailing, shipping, and accounting.
• Communicate proofs, approvals, schedules, changes, and delivery information.
• Manage assigned and house accounts while identifying additional sales opportunities.
• Contact prospective customers and help develop new business.
• Follow up on open estimates and maintain accurate sales and customer records.
• Resolve customer concerns professionally and escalation issues when necessary.
• Meet expectations for responsiveness, accuracy, sales growth, customer retention, and profitability.

Qualifications and Compensation

• Minimum of 2–3 years of customer service, account management, inside sales, or related experience required.
• Previous commercial printing, publishing, mailing, or manufacturing experience is strongly preferred.
• Experience with PrintSmith Vision or similar print-management software is highly desirable.
• Knowledge of estimating, paper, finishing, mailing, prepress, and printing production is beneficial.
• Strong communication, organization, and follow-through skills.
• Ability to manage multiple customers, orders, and deadlines.
• Comfortable making outbound sales calls and developing new business.
• Proficiency with email, Microsoft Office, CRM, and order-entry systems.
• Starting compensation is $21.00 and will be based on relevant experience. Candidates withcommercial printing experience, PrintSmith proficiency, an established salesrecord, or an existing customer base may qualify for a higher starting rate.

Position Requirements

The employee may not promise unconfirmed delivery dates, change approved pricing,offer unauthorized discounts, or approve refunds, credits, or reruns withoutmanagement authorization.This is a full-time position requiring regular interaction with customers and productiondepartments. Hours are Monday - Friday 8:00am - 5:00pm. This is not a remote position. The recommended classification is hourly, non-exempt.