Customer Service Representative

Minutemen Direct; Fort Mitchell (KY); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A commercial printing company in Fort Mitchell, Kentucky is seeking a Customer Service Representative. The role involves serving as the primary contact for client inquiries, processing customer orders, and coordinating project details with production teams. The ideal candidate will have 2-4 years of customer service experience, preferably within the printing industry, and a strong knowledge of printing processes. This position offers competitive pay ranging from $55,000 to $60,000 annually and benefits including medical insurance and a 401(k).

Qualifications

• Minimum 2-4 years of customer service experience, preferably in printing.
• Knowledge of printing processes and terminology is highly preferred.
• Proficiency in Microsoft Office and experience with order management or ERP systems.

Responsibilities

• Serve as primary contact for client inquiries via phone and email.
• Process customer orders and prepare estimates.
• Coordinate project details with production departments.

Skills

Customer Service Experience

Communication Skills

Problem-solving

Attention to Detail

Tools

Microsoft Office Suite

Adobe Creative Suite

Order Management Systems

Job description

Base pay range

$55,000.00/yr - $60,000.00/yr

Direct hire opening for a Customer Service Representative at a full service commercial printer. The preferred background is in printing industry.

Schedule: Monday‑Friday 7:30 a pm – 4:00 p pm or 8:30 a pm – 5:00 p pm.

Pay is $55,000‑$60,000/yr.

Responsibilities

• Serve as the primary point of contact for client inquiries via phone, email, and in‑person visits, providing timely and accurate information.
• Works closely with sales and clients and monitors job from start to finish.
• Process customer orders, prepare estimates and quotes, and ensure all specifications are accurate.
• Prepare orders for Production and presents orders to Production Manager during daily production meetings.
• Coordinate project details and timelines with design, pre‑press, and production departments to meet deadlines.
• Review artwork files, send proofs to customers, and obtain necessary approvals.
• Manage billing for orders, place purchase orders with outside vendors for specialized services, and handle shipping logistics.
• Proactively follow up on production activity and resolve any customer complaints or issues promptly and satisfactorily.
• Maintain accurate customer records and job information within our CRM and order management systems.

Qualifications

• Minimum of 2‑4 years of customer service experience, preferably within the printing or related manufacturing industry.
• Toxicity screen and background check.
• Knowledge of printing processes and terminology (offset, digital, large format, binding, etc.) is highly preferred.
• Proficiency in Microsoft Office Suite and experience with order management or ERP systems. Experience with Adobe Creative Suite (Acrobat, InDesign, Photoshop) for reviewing proofs is a plus.
• Exceptional written and verbal communication, problem‑solving, and interpersonal skills.
• Strong attention to detail, highly organized, and the ability to manage and prioritize multiple tasks in a fast‑paced environment.
• A positive attitude, self‑motivation, and a commitment to ensuring customer satisfaction.

Please send resumes to [e-mail] or call (812) 920‑4440 to discuss the opportunity.

Minutemen Staffing provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Benefits

Medical insurance

Vision insurance

401(k)

Seniority level

Associate

Employment type

Full‑time

Job function

Customer Service

Industry

Printing Services