Sales and Customer Service Associate

Massage Envy; Pittsburgh (Allegheny County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive pay + bonuses/commissions

Full-time healthcare coverage (medical

401(k) matching

Paid time off

Employee Assistance Program

Flexible schedule

Product training

Free massage/skin care service monthly

40% off products

Job summary

Massage Envy Settlers Ridge is hiring for full-time/part-time roles and offers competitive pay and benefits. Staff are encouraged to pursue wellness careers while delivering exceptional guest experiences.

The role includes scheduling, client education, and promoting the Wellness Program, with a flexible schedule to promote work-life balance.

Qualifications

• Retail or sales experience is required.
• Excellent math and computer skills are needed.
• Strong people skills and ability to build positive guest relationships.
• Knowledge of massage and skincare services is a plus.

Responsibilities

• Provide outstanding customer service and make guests feel valued.
• Educate clients on services and Wellness Program, and book future appointments.
• Answer phones, respond to emails, and manage scheduling to support clinic flow.
• Grow and retain a client base through in-person and phone/email outreach.

Skills

Retail experience

Customer service

Math skills

Computer skills

Job description

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Settlers Ridge, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay of $14-$18/ hour including bonuses, and commissions
• Employer- 50% paid healthcare including medical, dental and vision plans for full-time employees
• Matching 401(k) for full-time employees
• Paid time off for full-time employees
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month for full-time employees
• 40% off all products

Qualified Candidates:

• Have previous retail or sales experience (required)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of its affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location