Sales and Customer Service Associate

Massage Envy; Bower Hill (PA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive base pay + commissions

Healthcare for full-time employees

Matching 401(k) for full-time

Paid time off for full-time

Employee Assistance Program

Flexible schedule

In-depth product and service training

Monthly free massage or skincare

40% off all products

Job summary

Massage Envy McCandless is seeking upbeat, sales-minded teammates to deliver exceptional wellness experiences. You’ll greet guests, explain services, and help clients choose the right Massage Envy Wellness Program while building lasting relationships.

We offer competitive hourly pay 14–18 USD, plus commissions and bonuses, with full-time benefits and a flexible schedule. Both full-time and part-time roles are available, with comprehensive training to support your growth.

Qualifications

• Retail or sales experience is required.
• Strong math and computer skills are important.
• Excellent people skills and guest relations capability.
• Basic knowledge of massage and skincare services.

Responsibilities

• Provide outstanding customer service and help guests feel valued.
• Educate clients on services and Wellness Program benefits.
• Book appointments and encourage homecare retail purchases.
• Greet clients, answer calls, respond to emails, and manage scheduling.
• Grow and retain client base through in-person and outreach efforts.

Skills

Retail sales

Math skills

Computer skills

Multitasking

People skills

Massage/skin care knowledge

Job description

Be Supported as You Pursue Your Career in Wellness

At Massage Envy McCandless, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay of $14- $18/hour including commissions and bonuses
• Employer- 50% paid healthcare including medical, dental and vision plans for full-time employees
• Matching 401(k) for full-time employees
• Paid time off for full-time employees
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each monthfor full-time employees
• 40% off all products

Qualified Candidates:

• Have previous retail or sales experience (required)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays.

Do you have a passion for helping others? Are you looking to take your career to the next level? Join our team and get the support you need to build your skills, embrace your purpose, and grow your career.

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location