Sales and Customer Service Associate

Massage Envy; Millcreek Township (PA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Healthcare (full-time) 50% paid

Matching 401(k) for full-time

Paid time off for full-time

Employee Assistance Program

Flexible schedule

Product/service training

Free massage/skincare/stretch service每

40% off all products

Job summary

Massage Envy Erie is seeking a Sales Associate to deliver excellent customer service, educate clients on wellness offerings, and manage scheduling and outreach to grow the client base. This full- or part-time role supports a fast-paced wellness clinic and provides on-site compensation with training and team support.

The position emphasizes friendly guest interactions, product knowledge, and the ability to promote Total Body Care services alongside a flexible hours schedule.

Qualifications

• Previous retail or sales experience required.
• Strong math and computer skills; able to multitask.
• Excellent people skills; ability to build guest relationships.
• Basic knowledge of massage and skincare services.

Responsibilities

• Provide outstanding customer service and help guests feel valued.
• Educate clients on services and products; book future services.
• Schedule services, answer calls and emails, and manage clinic flow.
• Grow and retain a client base through outreach and follow-up.

Skills

Retail experience

Math skills

Computer skills

Multitasking

People skills

Guest relations

Massage knowledge

Tools

POS system

Email/phone software

Job description

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Erie, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay of $14-$18 / hour including bonuses, and commissions
• Employer-50% paid healthcare including medical, dental and vision plans for full-time employees
• Matching 401(k) for full-time employees
• Paid time off for full-time employees
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each monthfor full-time employees
• 40% off all products

Qualified Candidates:

• Have previous retail or sales experience (required)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

  Culture & Support:

  • Award programs (like Sales Associate of the Year)
  • Trained leadership that is invested in YOUR success
  • A caring, supportive community of other professionals that uplift each other and share knowledge

  Job Type & Schedule:

  • Full-Time and Part-Time Positions Available
  • Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays, Choose your own hours

  Do you have a passion for helping others? Are you looking to take your career to the next level? Join our team and get the support you need to build your skills, embrace your purpose, and grow your career.

  *ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location