Sales and Customer Service Associate

Massage Envy; Germantown (TN); Hybride; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Competitive base pay plus tips

Employer-paid health care for full‑tim

Matching 401(k) for full-time

Paid time off for full-time

Employee referral bonus

Employee Assistance Program

Flexible schedule

Free massage/skincare/stretch service每

Discounts on products

Résumé du poste

Massage Envy Germantown is hiring for a hybrid front-line sales and guest service role. You will greet clients, educate them on Total Body Care, promote services and the Wellness Program, and help book appointments and retail purchases.

A positive team player who can multitask and use math and computer skills will thrive here. Role offers both full-time and part-time schedules with a focus on guest satisfaction, growth of the client base, and collaboration with team members across four

Qualifications

• Retail or sales experience preferred.
• Excellent math and computer skills.
• Great people skills and ability to build guest relationships.
• Knowledge of massage and skincare services is helpful.

Responsabilités

• Provide outstanding customer service and make guests feel valued.
• Educate clients on services and Wellness Program; book future services and retail purchases.
• Manage front-desk tasks: greet clients, schedule services, answer calls and emails.
• Grow and retain a client base through in-person and phone/email outreach.

Connaissances

Customer service

Multitasking

People skills

Sales experience

Math skills

Computer skills

Outils

POS system

Description du poste

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Germantown, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

*This position is hybrid and you will be scheduled to work at any of the four Memphis Area Massage Envy locations (Collierville,Germantown,Midtown Memphis, and Cordova).

Perks & Pay:

• Competitive base pay, plus tips, bonuses, and commissions
• Employer-paid healthcare including medical, dental and vision plans for full-time employees
• Matching 401(k) for full-time employees
• Paid time off for full-time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• Discounts on products

Qualified Candidates:

• Have previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Culture & Support:

• Award programs (like Sales Associate of the Year)
• Trained leadership that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other and share knowledge

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays

Do you have a passion for helping others? Are you looking to take your career to the next level? Join our team and get the support you need to build your skills, embrace your purpose, and grow your career. Apply today - we can't wait to meet you!

*ME SPE Franchising, LLC ("ME SPE") is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC ("MEF"), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location