Sales and Customer Service Associate

Scenthound Carmel; Carmel (IN); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Company parties

Competitive salary

Free food & snacks

Free uniforms

Training & development

Job summary

Scenthound Carmel is seeking a Front Desk & Membership Sales Associate to be the friendly face of our brand, educating dog parents on wellness services and driving membership sales.

In this role you will hit KPIs, educate customers, manage bookings, handle transactions, and contribute to a clean, welcoming reception area—supporting our mission to keep dogs healthy and happy.

Qualifications

• Proven sales experience with a strong track record of meeting or exceeding targets, especially in membership or recurring service sales.
• Exceptional customer service skills with a knack for building rapport and trust.
• Proficiency with computer systems and technology.
• A genuine passion for dogs and a belief in the importance of their health and wellness.
• Reliable transportation.
• Willingness to work in a smoke-free environment.

Responsibilities

• Proactively educate customers on our health and wellness services, confidently articulating the value and benefits to drive membership sales.
• Achieve and exceed key performance indicators (KPIs), including average ticket price and rebook ratio, through strategic membership sales, service add-ons, and retail product recommendations.
• Actively develop membership leads and consistently follow up with potential members to convert them into loyal Scenthound families.
• Manage incoming calls, efficiently schedule customer appointments, and meticulously maintain customer profiles and records.
• Accurately handle daily cash transactions and manage the cash drawer.
• Expertly manage customer expectations, resolve concerns, and implement strategies to maximize membership retention.
• Maintain the highest standards of cleanliness and presentation in the reception area, adhering to all Scenthound sanitary practices.
• Undertake additional tasks and duties as assigned by the Scenter Manager.

Skills

Sales experience

Customer service

Tech proficiency

Dog passion

Reliable transportation

Smoke-free environment

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Company parties
• Competitive salary
• Free food & snacks
• Free uniforms
• Training & development

Are you a sales-driven individual with a passion for building relationships and a love for dogs? Scenthound is looking for a highly motivated Front Desk & Membership Sales Associate to join our pack! In this pivotal role, you'll be the face of our brand, educating dog parents on the benefits of our wellness services and driving membership sales. If you're a self-starter who thrives in a goal-oriented environment and genuinely enjoys connecting with people (and their pups!), we want to hear from you.

What You'll Bring to the Pack:

We're searching for an energetic and results-focused individual who is excited to hit the ground running.

This position requires:

• Proven sales experience with a strong track record of meeting or exceeding targets, especially in membership or recurring service sales.
• Exceptional customer service skills with a knack for building rapport and trust.
• Proficiency with computer systems and technology.
• A genuine passion for dogs and a belief in the importance of their health and wellness.
• Reliable transportation.
• Willingness to work in a smoke-free environment.

Your Mission: Drive Sales & Create Raving Fans

As a Front Desk & Membership Sales Associate, you'll be instrumental in growing our membership base and ensuring an exceptional experience for every customer.

Key responsibilities include:

• Proactively educate customers on our health and wellness services, confidently articulating the value and benefits to drive membership sales.
• Achieve and exceed key performance indicators (KPIs), including average ticket price and rebook ratio, through strategic membership sales, service add-ons, and retail product recommendations.
• Actively develop membership leads and consistently follow up with potential members to convert them into loyal Scenthound families.
• Manage incoming calls, efficiently schedule customer appointments, and meticulously maintain customer profiles and records.
• Accurately handle daily cash transactions and manage the cash drawer.
• Expertly manage customer expectations, resolve concerns, and implement strategies to maximize membership retention.
• Maintain the highest standards of cleanliness and presentation in the reception area, adhering to all Scenthound sanitary practices.
• Undertake additional tasks and duties as assigned by the Scenter Manager.

Perks & Benefits:

We believe in rewarding our team members for their hard work and dedication.

• Clear career growth path with direct opportunities for advancement to Assistant Manager and Manager positions.
• Competitive hourly base pay, uncapped sales bonuses, and tips, providing significant earning potential.
• Merit-based pay increases recognizing your performance and contributions.
• Complimentary Scenthound service membership for your furry friend.

Skills & Abilities That Will Make You Shine:

• Unwavering confidence in selling services and products, with a persuasive and customer-centric approach.
• Exceptional ability to connect with both canine and human customers, providing outstanding service that builds lasting relationships.
• A quick learner who can master our services and products to effectively educate dog parents, speaking passionately about our values and culture.
• Excellent verbal and written communication skills for clear and effective interactions with team members and dog parents, both in person and over the phone.
• A resourceful and independent problem-solver, guided by Scenthound's values and culture.
• Strong attention to detail in all tasks, from managing appointments to handling transactions.
• Superb time-management and organizational skills, ensuring efficient scheduling and operations.
• High level of accountability, holding yourself and others to Scenthound's standards of excellence.

If you're ready to make a significant impact on our business while helping dogs live healthier, happier lives, we encourage you to apply!