Sales & Front Desk Associate

Scenthound Fort Lauderdale, FL; Fort Lauderdale (FL); Sur place; USD 20 664 - 27 552; Plein temps

Avantages offerts par ce poste

Direct career growth path to Management positions

Competitive hourly base pay, plus tips

Résumé du poste

A local pet care company in Fort Lauderdale is seeking a motivated Sales & Front Desk Associate. This role focuses on selling memberships and providing exceptional customer service to dog owners. Ideal candidates will have a strong background in sales and customer service, along with a passion for dogs and their health. Responsibilities include driving membership sales, managing customer profiles, and ensuring a clean reception area. This position offers direct career growth to management roles.

Qualifications

• Sales experience and confidence are highly valued.
• Customer service experience in retail or restaurant setting.
• Reliable transportation required.

Responsabilités

• Drive membership sales through health and wellness education.
• Manage cash drawer and customer appointments.
• Resolve customer concerns and retain memberships.

Connaissances

Sales experience

Customer service experience

Computer/Technology proficiency

Ability to connect with customers

Effective communication

Attention to detail

Time-management

Description du poste

Perks and Benefits

• Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
• Competitive hourly base pay, plus tips

About the Position

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.

This position requires

• Sales experience and confidence (membership sales are highly valued!)
• Customer service experience (retail, restaurant)
• Computer/ Technology proficiency
• A passion for dogs and dog health & wellness!
• Reliable transportation
• Willingness to work in a smoke-free environment

Who We Are Looking For

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service
• add-ons, and retail sales
• Develop membership leads; Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer – responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities

• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards