Sales Administrator

Northern Engraving; Sparta (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Northern Engraving in Sparta, WI seeks a Sales Administrator to ensure accurate order processing, provide customer support, and maintain data in CRM and ERP systems. You will coordinate with sales, operations, and finance to support on-time delivery and customer satisfaction.

The role requires 1–2 years in sales support or admin operations, proficiency with Excel, and experience with CRM/ERP platforms. Strong communication and organization are essential for success in a fast-paced manufacturing

Qualifications

• 1–2 years in sales support, customer service, inside sales, or administrative operations.
• Proficient with Microsoft Office, especially Excel.
• Experience with CRM/ERP systems (HubSpot, Salesforce, SAP, Epicor, Monday.com, SharePoint) preferred.

Responsibilities

• Process and verify customer orders for accuracy, pricing, and delivery requirements.
• Coordinate order flow between sales, operations, production, logistics, and finance teams.
• Maintain accurate customer records and support quoting, order tracking, and follow-up communications.

Skills

Communication skills

Excel proficiency

CRM familiarity

Education

Associate degree or equivalent experience

Tools

HubSpot

Salesforce

SAP

Epicor

Monday.com

SharePoint

ERP systems

Job description

Overview

Job location: Sparta Division - Sparta, WI 54656. Position Type: Full Time. The Sales Administrator serves as a key operational support role within the sales organization, ensuring accurate order processing, customer support, CRM maintenance, reporting accuracy, and cross-functional coordination to support customer satisfaction and business growth.

Responsibilities

• Sales & Order Management
• Process and verify customer orders for accuracy, pricing, delivery requirements, and customer-specific details.
• Coordinate order flow between sales, operations, production, logistics, and finance teams.
• Support quoting activities, order tracking, and customer follow-up communication.
• Assist with maintaining accurate order documentation and customer records.
• Customer Support & Communication
• Serve as a primary point of contact for customer inquiries regarding order status, delivery schedules, and documentation.
• Build strong working relationships with customers to support customer satisfaction and retention.
• Provide administrative and communication support to sales representatives and account managers.
• Respond professionally and promptly to customers, and internal requests.
• CRM & Data Management
• Maintain accurate customer records, pricing updates, sales activity, and account documentation within CRM and ERP systems.
• Update and maintain sales databases, contact lists, forecast information, and customer activity tracking.
• Demonstrate strong attention to detail, organization, urgency, and professionalism.

Qualifications

• Associate degree or equivalent experience preferred.
• 1-2 years of experience in sales support, customer service, inside sales, or administrative operations.
• Strong proficiency in Microsoft Office Suite, especially Excel.
• Experience with CRM and ERP systems such as HubSpot, Salesforce, SAP, Epicor, Monday.com, SharePoint, or similar platforms preferred.
• Excellent verbal and written communication skills with the ability to interact professionally with customers and internal teams.
• Experience supporting manufacturing, industrial, or B2B sales environments preferred.