Sales & Admin Coordinator: Quotations, Contracts & CRM

Dijital Team Pty; United States; Hybrid; USD 46,000 - 77,000; Full time

Benefits offered by this job

Medical insurance from day one

Home office setup allowance

Internet allowance

Gym & wellness allowance

Flexible work – home or office

Certifications reimbursement

Job summary

Dijital Team Pty is seeking a highly organised Sales & Business Administration Coordinator to join its technology services team in Australia. You will support quotation and contract administration, licensing reconciliation, CRM maintenance, and reporting, acting as a single operational link across sales and business operations.

The role emphasizes data accuracy, systems management, and process improvements, with flexibility for home or office work.

Qualifications

• Strong background in sales support, business administration, operations coordination, contracts, or customer account management.
• Experience supporting quotations, renewals, contracts, customer records, and commercial administration.
• Strong attention to detail when working with pricing, contracts, licensing, SKUs, reports, and customer information.
• Ability to manage competing priorities while maintaining accuracy and consistent follow-through.

Responsibilities

• Prepare, review, amend, and issue customer quotations using Kaseya Quote Manager.
• Support quote amendments, renewals, pricing requests, and related sales administration.
• Work with sales and technical teams to improve quotation processes and resolve pricing or product-related queries.
• Liaise with vendors and distributors to obtain accurate pricing, licensing, and product information.
• Maintain accurate customer contracts within Autotask and associated business systems.
• Coordinate contract creation, amendments, renewals, and ongoing lifecycle administration.
• Respond to customer account enquiries relating to contracts, licensing, billing administration, and account records.
• Escalate technical matters to the appropriate teams while maintaining ownership of communication and follow-through.
• Run licence and usage reports from SoftwareOne, Rhipe, or equivalent vendor portals.
• Reconcile vendor SKUs and licence quantities against Autotask contracts and internal records.
• Investigate discrepancies, identify root causes, and coordinate corrections.
• Clean, validate, and prepare vendor report data for relevant business systems and billing processes.
• Maintain accurate, complete, and consistent CRM records and customer information.
• Support customer lists, segmentation, campaign administration, and routine marketing reporting.
• Provide Level 1 and Level 2 administrative support for marketing activities.
• Assist with workflows and integrations within the role’s application scope, including KQM, Autotask, and CRM platforms.
• Create, review, and maintain clear process documentation, workflow guides, and internal resources.
• Use approved tools to create practical internal guides and ensure content is reviewed for accuracy before publication.
• Run, validate, clean, and prepare reports from vendors and business applications.
• Conduct internal training sessions within areas of expertise and share knowledge across the team.
• Research operational issues, investigate discrepancies, and recommend practical solutions.
• Identify recurring issues and recommend improvements to workflows, systems, and administrative processes.
• Assist with approved workflow and integration improvements.
• Provide broader business administration support and, where appropriate, assist with service desk coordination, ticket management, or dispatch activities.
• Maintain accurate records and ensure tasks are followed through to clear and documented outcomes.

Skills

Sales support

Business administration

Operations coordination

Contracts

Customer account management

Tools

Kaseya Quote Manager

Autotask Contract Manager

CRM platforms

Microsoft 365

Excel

IT Glue

Job description

Dijital Team Pty is seeking a highly organised Sales & Business Administration Coordinator to join its technology services team in Australia. You will support quotation and contract administration, licensing reconciliation, CRM maintenance, and reporting, acting as a single operational link across sales and business operations.

The role emphasizes data accuracy, systems management, and process improvements, with flexibility for home or office work.