Sales Account Manager

Indium; Cleveland (OH); On-site; USD 120,000 - 200,000; Full time

Job summary

Indium is seeking an experienced enterprise account leader in Cleveland to own and grow strategic IT services engagements. You will serve as the primary onsite liaison for business and IT stakeholders, driving expansion while coordinating with offshore delivery teams to ensure successful, high-quality outcomes.

The role requires deep experience in IT services sales, strong communication skills, and the ability to manage complex SOWs, renewals, and governance with cross-functional teams.

Qualifications

• 10–15 years in IT services sales or account management.
• Experience with onsite/offshore delivery models.
• Proven ability to manage enterprise accounts & senior stakeholders.
• Strong understanding of IT services, digital engineering, and delivery models.
• Excellent communication and relationship-building skills.
• Ability to operate independently while collaborating with cross-functional teams.

Responsibilities

• Own overall relationship management for a strategic enterprise account.
• Act as the primary onsite point of contact for business and IT stakeholders.
• Drive account growth through identification of new opportunities and expansion areas.
• Coordinate with offshore delivery teams to ensure smooth execution and client satisfaction.
• Manage commercial aspects including SOWs, renewals, staffing alignment, and governance cadence.
• Support presales activities, proposals, and solution discussions with technical teams.
• Ensure strong communication between onsite and offshore teams to deliver high-quality outcomes.

Skills

Stakeholder management

Enterprise account management

Onsite coordination

IT services knowledge

Communication skills

Cross-functional collaboration

Independent work

Tools

ERP

PLM

MES

Job description

• Own overall relationship management for a strategic enterprise account
• Act as the primary onsite point of contact for business and IT stakeholders.
• Drive account growth through identification of new opportunities and expansion areas
• Coordinate closely with offshore delivery teams to ensure smooth execution and client satisfaction
• Manage commercial aspects including SOWs, renewals, staffing alignment, and governance cadence
• Support presales activities, proposals, and solution discussions in collaboration with technical teams
• Ensure strong communication between onsite and offshore teams to deliver consistently high-quality outcomes

Required Experience and Qualifications

• 10 to 15 years of experience in IT services sales or account management
• Strong experience working in an onsite offshore delivery model
• Proven ability to manage enterprise accounts and senior client stakeholders
• Solid understanding of IT services, digital engineering, and technology delivery models
• Excellent communication, relationship building, and coordination skills
• Ability to operate independently while collaborating with cross functional teams

Preferred Qualifications

• Prior experience working with manufacturing or industrial clients / healthcare .
• Familiarity with manufacturing IT systems such as ERP, PLM, MES, supply chain, or engineering applications
• Experience supporting digital transformation initiatives within manufacturing environments