Account Manager

Job Juncture; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Account Manager in a manufacturing setting is the primary liaison for key customer accounts, building long-term relationships and supporting commercial activities. You will collaborate with internal teams to ensure successful execution of customer programs throughout the lifecycle.

You will be relationship-driven, commercially minded, highly organized, and comfortable with both customers and cross-functional teams. Travel is expected to cover strategic accounts and ongoing account support.

Qualifications

• Experience in managing key customer accounts in a manufacturing environment.
• Proficiency with ERP systems and data-driven business reporting.
• Excellent communication and relationship management skills.

Responsibilities

• Manage and strengthen existing customer relationships.
• Serve as the voice of the customer internally and the voice of the company externally.
• Coordinate RFQs, quotations, pricing activities, and customer requests.
• Partner with internal departments to resolve quality, delivery, and commercial issues.
• Conduct account reviews, forecasting, and strategic planning activities.
• Monitor customer satisfaction and identify opportunities to improve account performance.
• Ensure successful communication and collaboration throughout the product lifecycle.

Skills

Customer relationship management

ERP systems

Communication skills

Tools

Microsoft Excel

Business reporting tools

Job description

The Account Manager will serve as the primary point of contact for key customer accounts within a manufacturing environment. This individual will build and maintain long-term customer relationships, support commercial activities, and collaborate closely with internal teams to ensure successful execution of customer programs.

The ideal candidate is relationship-driven, commercially minded, highly organized, and comfortable working with both customers and internal teams. They demonstrate strong ownership of customer accounts, understand manufacturing operations, and can successfully manage complex customer relationships while supporting long-term business objectives.

• Manage and strengthen existing customer relationships.
• Serve as the voice of the customer internally and the voice of the company externally.
• Coordinate RFQs, quotations, pricing activities, and customer requests.
• Partner with internal departments to resolve quality, delivery, and commercial issues.
• Conduct account reviews, forecasting, and strategic planning activities.
• Monitor customer satisfaction and identify opportunities to improve account performance.
• Ensure successful communication and collaboration throughout the product lifecycle.

Requirements

• Account management experience within a manufacturing environment.
• RFQ ownership, quotation preparation, and proposal management.
• Commercial experience including pricing, contract discussions, profitability reviews, and customer negotiations.
• Ability to work cross-functionally with Engineering, Quality, Purchasing, Supply Chain, Operations, and Manufacturing teams.
• Experience managing customer issues, quality concerns, engineering changes, and ongoing account support.
• Strong customer relationship management and communication skills.
• Proficiency in ERP systems, Microsoft Excel, and business reporting tools.
• Experience conducting business reviews, forecasting, and account planning.
• Some Travel.