Sales Account Executive - Intermodal

Knichel Logistics Inc; Cranberry Township (Butler County); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

On-site at Cranberry Township HQ

Job summary

Knichel Logistics Inc is seeking a Sales Account Executive to drive intermodal revenue from its Cranberry Township headquarters. The role focuses on building and managing a robust sales pipeline, securing new business, and delivering exceptional customer service.

In this fast-paced environment you will negotiate pricing, resolve issues, and collaborate with internal teams to ensure seamless service. A background in freight brokerage or 3PL is beneficial.

Qualifications

• Experience in sales and customer service.
• Frequent phone and email communication.
• Familiarity with 3PL/logistics is a plus.
• Ability to build and maintain relationships.

Responsibilities

• Generate and manage a sales pipeline to win new business.
• Submit pricing and negotiate deals.
• Resolve customer issues to satisfaction.
• Create SOPs and advocate for customers across internal teams.
• Coordinate with internal departments on shipments and exceptions.
• Acquire knowledge of services and transportation modes.

Skills

Sales

Customer service

CRM

Communication

Multitasking

MS Word & Excel

Persuasion

Tools

CRM system

Microsoft Excel

Job description

Sales Account Executive - Intermodal
Location - US
Job Type: Full-Time

About Us

Knichel Logistics is a leading provider of intermodal transportation solutions, committed to delivering efficiency, reliability, and exceptional customer service. We specialize in rail-based freight movement by partnering with Class 1 railroads and other key stakeholders to provide seamless intermodal logistics solutions.

Job Summary

The primary function of the Sales Account Executive position is to generate business revenue while supporting the company’s financial and strategic objectives. Primary functions include generating and maintaining a sales pipeline, completing all required activities along with timely documentation where applicable, negotiating deals, building and cultivating relationships and providing excellent service and customer satisfaction. - while joining a team that lives by our core values: Customer Obsessed, Team Focused, Be Valuable, Do the Right Thing.

Key Responsibilities

The Sales Account Executive has responsibility for generating a book of business while building and cultivating relationships with customers that will lead to sustainable business growth.

• Frequent contact consisting of daily calls and emails and customer visits to support the Sales Account Executives sales pipeline consisting of leads, prospects, new opportunities and ultimately winning business.
• Submit pricing and negotiating deals with potential and current customers.
• Take charge of any customer issues and follow through to the point of resolution.
• Responsible for creating internal standard operating procedures for their customers and serve as a customer advocate to ensure all appropriate internal departments and personnel understand those procedures and rules of engagement.
• Work with the appropriate internal departments and personnel to communicate any issues and shipment exceptions to the customer.
• Will be responsible for effectively communicating to various internal departments and personnel
• Obtain significant knowledge of the company’s services and modes of transportation.

What We Are Looking For

Experience

• Preferred: Sales and customer service experience. Experience in a freight brokerage environment and within the third-party logistics (3PL) industry may be beneficial.

Skills

• Must be able to work in a fast-paced environment to consist of high phone call and email volume
• Ability to quickly learn and utilize various operating systems and other technologies such as Knichel Logistics’ operating system and CRM (customer relationship management)
• Extreme multitasking ability and priority management
• Attention to detail and confident decision-making skills
• Strong communication and customer service skills
• Exudes a tenacious, competitive and committed attitude
• Enthusiasm and high energy
• Ability to work with-in and succeed in a team environment
• Strong ability to persuade, motivate and influence others
• Conflict resolution skills.
• Must be proficient in the use and application of information technology to enhance productivity and facilitate operations management. This includes computer-based productivity software (i.e. MS Word and Excel).

What We Offer

• Play a key role in delivering best-in-class service to our customers.
• A collaborative work environment within our headquarters in Cranberry Township, PA.
• Competitive compensation and benefits package.