Experienced Intermodal Operations Specialist

Integratedcooling; Cranberry Township (Butler County); Remote; USD 65,000 - 85,000; Full time

Benefits offered by this job

Relocation assistance

Remote work available

Competitive compensation

Job summary

Knichel Logistics Inc. in Cranberry Township, PA is seeking an Experienced Intermodal Operations Specialist to coordinate intermodal rail shipments and drayage with Class 1 railroads. You will ensure on-time service, manage multiple stakeholders, and deliver best-in-class customer support.

Join a team that values reliability, collaboration, and proactive problem solving. Remote work and relocation assistance are available for the right candidate, with a competitive compensation and benefits

Qualifications

• 3 years of experience in logistics, specifically intermodal customer service and operations.
• Proven ability to manage and prioritize tasks across multiple shipments and customers.
• Strong communication skills with a sense of urgency and empathy.

Responsibilities

• Order acceptance, order entry, planning, and scheduling of intermodal rail shipments.
• Coordinating with Knichel Logistics rail and drayage partners to ensure capacity and service.
• Monitoring intermodal shipments to ensure on-time pick-up and delivery and resolve issues.
• Resolve escalated customer issues promptly and effectively, ensuring seamless communication between stakeholders.
• Collaborate with sales, operations, and procurement to enhance service offerings.

Skills

Intermodal operations

Customer service

Communication

Stakeholder management

Problem solving

Job description

Experienced Intermodal Operations Specialist

Location: Cranberry Township, PA (Remote work and Relocation assistance available)
Job Type: Full-time

About Us

Knichel Logistics is a leading provider of intermodal transportation solutions, committed to delivering efficiency, reliability, and exceptional customer service. We specialize in rail-based freight movement by partnering with Class 1 railroads and other key stakeholders to provide seamless intermodal logistics solutions.

Job Summary

We are seeking individuals with experience in Intermodal Operations to join our team. The ideal candidate will have in-depth knowledge of Class 1 railroads, intermodal rail operations, drayage management, and customer service. This role requires expertise in coordinating intermodal movements and ensuring smooth operations across multiple rail networks and delivering best in class customer service - while joining a team that lives by our core values: Customer Obsessed, Team Focused, Be Valuable, Do the Right Thing.

Key Responsibilities

• Order acceptance, order entry, planning, and scheduling of intermodal rail shipments
• Coordinating with Knichel Logistics rail and drayage partners to ensure the appropriate capacity and service to meet our customer's needs.
• Consistent monitoring of intermodal shipments to ensure on-time pick-up and delivery - while proactively identifying and resolving any shipment/account problems.
• Resolve escalated customer issues promptly and effectively, ensuring seamless communication between stakeholders.
• Collaborate with sales, operations, and procurement teams to enhance service offerings and align with customer expectations.

What We are Looking For

• Experience:
  • 3 years of experience in logistics, specifically intermodal customer service and operations.
• Skills:
  • Proven ability to manage and prioritize tasks effectively across various customers and shipments.
  • Strong communication skills while having a sense of urgency and empathy
  • Comfortable engaging and building relationships with multiple stakeholders to include shippers, carriers, rails and internal team members
  • Detail-oriented and skilled at problem-solving with a proactive approach.

What We Offer

• Play a key role in delivering best in class service to our customers.
• A collaborative work environment with-in our brand-new headquarters in Cranberry Township, PA.
  • Remote work and relocation assistance for the right candidate.
• Competitive compensation and benefits package.

Are You Ready?

If you love intermodal and passionate about providing best in case customer service and solutions to our Intermodal customers, we'd love to hear from you!