Sales Account Coordinator | Customer Success & Ops

workriteergo; Grand Rapids (MI); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Competitive Pay

11 Paid Holidays

401K with Company Match

Tuition Reimbursement

Employee Discount Programs

Bonus and Merit opportunities

Job summary

Workrite Ergonomics in Grand Rapids is seeking a Sales Account Coordinator to join our team. You will handle customer inquiries, support pricing processes in Salesforce, and process orders for demos and marketing needs.

You will work with sales, marketing, and engineering to ensure smooth order flow and customer satisfaction, while maintaining accurate records and timely communication with key accounts.

Qualifications

• 1 year of experience in customer service and data entry or related field
• High School diploma or GED
• Intermediate skills in MS Word and Excel, Word, and Outlook
• Ability to handle multiple priorities efficiently and effectively
• Ability to communicate effectively across a diverse customer-base; good verbal and written communication skills and good interpersonal skills with ability to deal with individuals at all levels, both inside and outside the organization

Responsibilities

• Address incoming calls, voicemails, and emails from both the sales team and key customers in a timely and professional manner
• Maintain and support Special Pricing Agreement (SPA) in Salesforce.com, This includes proactive management for the sales team, addressing past due opportunities for accurate sales pipeline forecasting and generating reports as requested
• Process demo/mockup orders for sales team, marketing and engineering as requested
• Communicate with customers and/or sales team to promote customer satisfaction for key accounts including proactive outreach to sales team and customers
• Support the Customer Service team with general inquiries and order entry

Skills

Customer service

Data entry

Multitasking

Communication

Education

High School diploma or GED

Tools

Salesforce

Excel

Word

Outlook

Job description

Workrite Ergonomics in Grand Rapids is seeking a Sales Account Coordinator to join our team. You will handle customer inquiries, support pricing processes in Salesforce, and process orders for demos and marketing needs.

You will work with sales, marketing, and engineering to ensure smooth order flow and customer satisfaction, while maintaining accurate records and timely communication with key accounts.