Customer and Operations Coordinator

Snelling; Michigan; On-site; USD 42,000 - 56,000; Full time

Job summary

Snelling is seeking a Customer & Operations Coordinator in Grand Rapids, MI to support day-to-day operations, manage customer orders, and coordinate logistics.

The role blends customer service with order entry, purchasing, shipping, and warehouse coordination; the ideal candidate is organized, proactive, and results-driven. This is a full-time position with standard business hours and expected attention to detail and ownership of issues through resolution.

Qualifications

• Experience in customer service and order processing.
• Ability to communicate proactively with customers and internal teams.

Responsibilities

• Enter and process customer orders received by phone, email, and web.
• Monitor open orders and proactively communicate updates, delays, backorders.

Skills

Customer service

Order management

Shipping/logistics

Warehouse coordination

Job description

Location: North Side of Grand Rapids, MI

Schedule: Full-Time | Monday-Friday | 8:00 AM-5:00 PM

Hours: 40 hours per week

Position SummaryWe are looking for a highly organized, customer-focused Customer & Operations Coordinator to support day-to-day operations and keep customer orders moving smoothly from entry through fulfillment.This position combines customer service, order management, purchasing, shipping/logistics, and warehouse coordination. The ideal candidate is proactive, detail-oriented, resourceful, and comfortable taking ownership of issues and following them through to resolution.

Key Responsibilities

• Enter and process customer orders received by phone, email, and web.
• Monitor open orders and proactively communicate updates, delays, backorders,