Senior Associate, Safety CX & Incident Strategy

DoorDash; Chicago (IL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Equity grants

401(k) matching

Paid parental leave

Medical/dental/vision

Job summary

DoorDash is seeking a Safety Strategy & Operations role within the Safety Customer Experience team. You will partner with Product, Policy, Analytics, and Operations to design scalable, data-driven processes that prevent, identify, and respond to high-risk safety incidents on the platform.

You will own end-to-end incident handling, translate ambiguity into structured actions, and lead cross-functional initiatives with rigorous execution in a fast-paced environment.

Qualifications

• 3–5 years of experience in strategy & operations, business operations, consulting, or related field.
• Strong strategic thinker who can break down complex problems and prioritise.
• Highly analytical with ability to translate data into insights and actions.
• Strong operator with attention to detail in high-pressure, ambiguous environments.
• Experience owning ambiguous initiatives from problem definition through execution.
• Experience leading cross-functional initiatives across Product, Engineering, and Operations.

Responsibilities

• Drive Safety Strategy – Partner with cross-functional teams to improve prevention, identification, and response to safety incidents.
• Own End-to-End Experience – Design and optimize the full lifecycle of safety incident handling, workflows, and tooling.
• Drive Data-Driven Decisions – Use case-level insights to identify root causes and measure performance.
• Influence Cross-Functionally – Ensure safety CX needs are reflected in product and operations decisions.
• Solve Complex Operational Problems – Build scalable processes and execute with rigor in high-stakes situations.

Skills

Strategy

Operations

Cross-functional collaboration

Analytical thinking

Attention to detail

Independent ownership

Stakeholder influence

Bachelor’s Degree

Education

Bachelor’s Degree

Job description

DoorDash is seeking a Safety Strategy & Operations role within the Safety Customer Experience team. You will partner with Product, Policy, Analytics, and Operations to design scalable, data-driven processes that prevent, identify, and respond to high-risk safety incidents on the platform.

You will own end-to-end incident handling, translate ambiguity into structured actions, and lead cross-functional initiatives with rigorous execution in a fast-paced environment.