SaaS Training Ambassador: Partner Enablement & Onboarding

Facilisgroup, LLC; United States; Remote; USD 52,000 - 76,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement matching

Paid time off

Volunteer time

Parental leave

Job summary

Facilisgroup is seeking a Training Ambassador to lead onboarding and ongoing learning initiatives across multiple functions and locations. You will facilitate engaging sessions, translate complex software concepts into practical guidance, and collaborate with cross-functional teams to tailor content for partners and internal staff.

With 2+ years in training or enablement, you will develop scalable resources, maintain LMS content, and support continuous improvement.

Qualifications

• 2+ years of experience in training, education, customer enablement, onboarding, software implementation, or related field.
• Strong presentation and facilitation skills, plus written and verbal communication.
• Ability to learn software applications quickly and explain complex concepts clearly.
• Strong organization, time management, analytical thinking and problem-solving.
• Collaborative, service-minded with initiative and flexibility, eager for continuous improvement.
• Proficiency with Microsoft Office and virtual meeting platforms; travel up to 10%.

Responsibilities

• Lead onboarding and role-based training for new partners, helping users adopt Facilisgroup solutions and prepare for launch.
• Facilitate recurring virtual and in-person training for new users across sales, customer service, finance, graphics, production, leadership, and other functions.
• Partner with Account Coordinators, Strategic Account Advisors, SMEs, and cross-functional teams to identify learning needs and address knowledge gaps.
• Support onboarding and ongoing development for Facilisgroup employees, including training on product updates, releases, processes, and best practices.
• Create, maintain, and improve presentations, videos, job aids, courses, documentation, and other scalable learning resources.
• Contribute to Learning Management System course development and administration, keeping content current with product and process changes.
• Gather feedback, evaluate learning outcomes, and recommend improvements to strengthen training effectiveness, knowledge retention, and onboarding experiences.
• Provide follow-up guidance, troubleshooting, and Q&A support, while taking ownership of projects that improve training operations and program scalability.

Skills

Presentation skills

Facilitation

Written communication

Verbal communication

Learning management systems

Microsoft Office

Travel flexibility

Software onboarding

Tools

SaaS platforms

CRM / ERP awareness

Job description

Facilisgroup is seeking a Training Ambassador to lead onboarding and ongoing learning initiatives across multiple functions and locations. You will facilitate engaging sessions, translate complex software concepts into practical guidance, and collaborate with cross-functional teams to tailor content for partners and internal staff.

With 2+ years in training or enablement, you will develop scalable resources, maintain LMS content, and support continuous improvement.