SaaS Training & Onboarding Specialist

Automatic Data Processing, Inc.; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Healthcare coverage

Retirement matching

Paid time off

New parent perks

Job summary

Facilisgroup is seeking a Training Ambassador to lead onboarding and ongoing partner training, helping users adopt Facilisgroup solutions and prepare for launch. You will deliver both virtual and in-person sessions across sales, customer service, finance, graphics, production and leadership, while collaborating with cross-functional teams to identify learning needs and close knowledge gaps.

The role requires 2+ years in training or enablement, strong presentation and communication skills, and

Qualifications

• 2+ years of experience in training, education, customer enablement, onboarding or related field.
• Strong presentation, facilitation, written and verbal communication skills.
• Ability to learn software applications and business processes quickly and explain complex concepts clearly.
• Strong organization, time management, analytical thinking and problem-solving to manage multiple priorities.
• Collaborative, service-minded with initiative, curiosity, ownership and continuous improvement mindset.
• Proficiency with Microsoft Office and virtual meeting platforms; willingness to travel up to 10%.
• Experience in SaaS, technology, customer success, enablement or onboarding is preferred.
• Experience developing learning content, curriculum, documentation, videos, eLearning or other training resources is preferred.
• Experience working in or administering a Learning Management System is preferred.
• Knowledge of accounting/finance terminology, ERP/CRM familiarity or related platforms is preferred.
• Experience with QuickBooks or NetSuite is an asset.

Responsibilities

• Lead onboarding and role-based training for new Syncore Partners and help users adopt Facilisgroup solutions.
• Facilitate recurring virtual and in-person training for new users across multiple functions.
• Partner with coordinators, account advisors, SMEs and cross-functional teams to identify learning needs and address gaps.
• Support onboarding and ongoing development for Facilisgroup employees, including product updates and processes.
• Create, maintain and improve presentations, videos, job aids, courses and other scalable resources.
• Contribute to Learning Management System course development and administration, keeping content current.
• Gather feedback, evaluate learning outcomes and recommend improvements for training effectiveness.
• Provide follow-up guidance, troubleshooting and Q&A support; own projects to improve training operations.

Skills

Facilitation

Presentation

Written communication

Verbal communication

Time management

Tools

Microsoft Office

Learning Management System

QuickBooks

NetSuite

Job description

Facilisgroup is seeking a Training Ambassador to lead onboarding and ongoing partner training, helping users adopt Facilisgroup solutions and prepare for launch. You will deliver both virtual and in-person sessions across sales, customer service, finance, graphics, production and leadership, while collaborating with cross-functional teams to identify learning needs and close knowledge gaps.

The role requires 2+ years in training or enablement, strong presentation and communication skills, and