SaaS Technical Account Manager - Onboarding & Solutions

mindbody; United States; Remote; USD 56,000 - 67,000; Full time

Job summary

mindbody is seeking a client-facing technical partner to help wellness and fitness customers onboard, configure, and maximize value from their subscription. The role blends light project coordination with hands-on troubleshooting, ensuring clients receive responsive, clear guidance as they adopt new features and workflows.

You will support onboarding and configuration for new clients, coordinate with senior technical account managers, and translate complex product capabilities into practical

Qualifications

• 1+ years in a client-facing technical support or service role; 2+ years preferred.
• Project management or coordination experience with timelines and milestones.
• Strong written and verbal communication; translate tech for non-technical audiences.
• Ability to learn new technologies quickly and apply them to support customers.
• Empathy, confidence, and structured problem-solving in complex client scenarios.

Responsibilities

• Onboard and configure new clients, partnering with senior technical account managers.
• Manage a focused set of client accounts or short-term projects with guidance and insights.
• Translate complex product capabilities into clear, actionable solutions for non-technical audiences.
• Identify workflow or setup gaps and coach clients on best practices to improve efficiency.
• Coordinate communications, timelines, and escalations across internal teams and client stakeholders.
• Track progress, capture learnings, and contribute to knowledge-sharing across the team.

Skills

Client-facing

Technical support

Project coordination

Communication skills

Learning agility

SQL basics

APIs

Microsoft Office Suite

Tools

SQL basics

APIs

Microsoft Office Suite

Job description

mindbody is seeking a client-facing technical partner to help wellness and fitness customers onboard, configure, and maximize value from their subscription. The role blends light project coordination with hands-on troubleshooting, ensuring clients receive responsive, clear guidance as they adopt new features and workflows.

You will support onboarding and configuration for new clients, coordinate with senior technical account managers, and translate complex product capabilities into practical