SaaS Technical Account Manager: Client Success & Solutions

Mindbody; New York (NY); On-site; USD 56,000 - 67,000; Full time

Job summary

Playlist is seeking a client-focused technical support professional to assist onboarding for Mindbody clients and provide guidance on maximizing platform value. You will translate complex features into practical solutions and coordinate across internal teams to ensure successful outcomes.

The role emphasizes empathy, problem-solving, and the ability to adapt to evolving client needs, with a focus on driving efficiency and client satisfaction.

Qualifications

• 1+ years in a client-facing technical support or service role (2+ years preferred).
• Project management or coordination experience preferred, with ability to manage timelines and priorities.
• Strong written and verbal communication skills, with ability to explain technical concepts to non-technical audiences.
• Demonstrated aptitude for learning new technologies quickly and applying that knowledge to support customers.
• Experience with basic SQL, APIs, or Microsoft Office is a plus, but curiosity matters most.

Responsibilities

• Support onboarding and configuration for new Mindbody clients, partnering with Technical Account Managers.
• Assist with a limited set of client accounts or short-term projects, providing guidance and technical support.
• Translate complex product capabilities into clear, actionable solutions for clients.
• Identify workflow gaps, recommend improvements, and coach clients on best practices.
• Coordinate communications, timelines, and escalations across internal teams and client stakeholders.
• Track progress, capture learnings, and contribute to a culture of continuous improvement.

Skills

Client-facing

Technical support

Project management

Communication

Learning new tech

SQL

APIs

MS Office

Tools

SQL

APIs

Microsoft Office

Job description

Playlist is seeking a client-focused technical support professional to assist onboarding for Mindbody clients and provide guidance on maximizing platform value. You will translate complex features into practical solutions and coordinate across internal teams to ensure successful outcomes.

The role emphasizes empathy, problem-solving, and the ability to adapt to evolving client needs, with a focus on driving efficiency and client satisfaction.