SaaS Retention Specialist — Client Engagement

Mindbody; United States; On-site; USD 51,000 - 60,000; Full time

Job summary

Playlist is seeking a Client Engagement Specialist to retain Mindbody/ClassPass accounts and protect revenue. You’ll partner with Onboarding, CX, Implementation, and Sales to craft tailored retention solutions.

With 1–3 years in SaaS sales or account management, you’ll translate product knowledge into strategic recommendations, manage Salesforce, and stay calm under pressure while keeping the customer at the center.

Qualifications

• 1–3 years in a SaaS sales, retention or account management role with a proven track record.
• Strong communicator and problem solver who can adapt fast and navigate tough conversations.
• Confident discussing technical concepts like APIs or integrations with clarity.
• Naturally data-driven with solid forecasting and decision-making skills.

Responsibilities

• Lead strategic retention conversations to save high-value accounts at risk of cancellation.
• Collaborate with Onboarding, CX, Implementation, and Sales to deliver personalized solutions that stick.
• Own the full lifecycle of customer re-engagement, from discovery to resolution and follow-through.
• Translate product and industry knowledge into high-impact recommendations that reinforce value.
• Manage interactions and outcomes in Salesforce, using data to spot trends and improve strategy.
• Hit (and exceed) retention goals while staying calm, focused, and customer-centered under pressure.

Skills

SaaS sales

Retention

Account management

Communication

Problem solving

Cross-functional teamwork

APIs familiarity

Forecasting

Data-driven

Fitness/wellness interest

Tools

Salesforce

Job description

Playlist is seeking a Client Engagement Specialist to retain Mindbody/ClassPass accounts and protect revenue. You’ll partner with Onboarding, CX, Implementation, and Sales to craft tailored retention solutions.

With 1–3 years in SaaS sales or account management, you’ll translate product knowledge into strategic recommendations, manage Salesforce, and stay calm under pressure while keeping the customer at the center.