Technical Account Manager

Mindbody; New York (NY); On-site; USD 56,000 - 67,000; Full time

Job summary

Playlist is seeking a client-focused technical support professional to assist onboarding for Mindbody clients and provide guidance on maximizing platform value. You will translate complex features into practical solutions and coordinate across internal teams to ensure successful outcomes.

The role emphasizes empathy, problem-solving, and the ability to adapt to evolving client needs, with a focus on driving efficiency and client satisfaction.

Qualifications

• 1+ years in a client-facing technical support or service role (2+ years preferred).
• Project management or coordination experience preferred, with ability to manage timelines and priorities.
• Strong written and verbal communication skills, with ability to explain technical concepts to non-technical audiences.
• Demonstrated aptitude for learning new technologies quickly and applying that knowledge to support customers.
• Experience with basic SQL, APIs, or Microsoft Office is a plus, but curiosity matters most.

Responsibilities

• Support onboarding and configuration for new Mindbody clients, partnering with Technical Account Managers.
• Assist with a limited set of client accounts or short-term projects, providing guidance and technical support.
• Translate complex product capabilities into clear, actionable solutions for clients.
• Identify workflow gaps, recommend improvements, and coach clients on best practices.
• Coordinate communications, timelines, and escalations across internal teams and client stakeholders.
• Track progress, capture learnings, and contribute to a culture of continuous improvement.

Skills

Client-facing

Technical support

Project management

Communication

Learning new tech

SQL

APIs

MS Office

Tools

SQL

APIs

Microsoft Office

Job description

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.

The Role You’ll Play

• Support onboarding and configuration efforts for new Mindbody clients when needed, partnering with Technical Account Managers to ensure workflows are tailored to business goals.
• Assist with a limited set of client accounts or short-term projects, providing guidance, insights, and technical support that help clients maximize their use of the platform.
• Translate complex product capabilities into clear, actionable solutions, helping clients gain more value from their software investment.
• Identify workflow or setup gaps, recommend improvements, and coach clients on best practices that drive efficiency and results.
• Serve as a responsive, proactive liaison, coordinating communications, timelines, and escalations across internal teams and client stakeholders.
• Track progress, capture learnings, and contribute to a culture of continuous improvement and knowledge-sharing.

The Experience You Bring

• 1+ years in a client-facing technical support or service role (2+ years preferred), ideally within a SaaS environment.
• Project management or coordination experience preferred, with the ability to manage timelines, milestones, and shifting priorities effectively.
• Strong written and verbal communication skills, with a talent for breaking down technical concepts for non-technical audiences.
• Proven ability to navigate complex client scenarios with empathy, confidence, and problem-solving finesse.
• Demonstrated aptitude for learning new technologies quickly and applying that knowledge to support customers effectively.
• Experience with basic SQL, APIs, or Microsoft Office Suite is a plus, but curiosity and adaptability matter most.

Pay transparency

It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of the Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $55,700 to $66,800. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.