Remote SaaS Insurance Customer Support Specialist

InsurePay; United States; Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Generous vacation policy

Full medical, dental, and vision packages

401(k) with company match

401(k) with company match

Job summary

A SaaS company specializing in insurance solutions is seeking an Entry-Level Customer Support Specialist. This remote position requires 2-3 years of experience in customer support for SaaS platforms. The ideal candidate will be proactive, possess excellent communication skills, and have strong organizational abilities. Responsibilities include building relationships with customers, providing direct support, and resolving issues efficiently. Benefits include competitive compensation, generous vacation policy, and full medical packages.

Qualifications

• 2-3 years’ experience in customer support for SaaS platforms.
• Experience with technology tools is essential.
• Workers comp and payroll experience required.

Responsibilities

• Provide direct customer support for InsurePay customers.
• Build relationships to drive customer satisfaction.
• Troubleshoot and resolve customer issues efficiently.

Skills

Proactive

Excellent communication

Organizational skills

Team player

Tools

MS Office

Salesforce

Jira

Zoom

Job description

A SaaS company specializing in insurance solutions is seeking an Entry-Level Customer Support Specialist. This remote position requires 2-3 years of experience in customer support for SaaS platforms. The ideal candidate will be proactive, possess excellent communication skills, and have strong organizational abilities. Responsibilities include building relationships with customers, providing direct support, and resolving issues efficiently. Benefits include competitive compensation, generous vacation policy, and full medical packages.