SaaS Support Specialist: No-Code Workflows (Remote LATAM)

Whippy; United States; Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Monthly performance bonuses

WeWork membership

Job summary

A leading AI communication platform is looking for a Customer Support Specialist to address customer needs with automated workflows. The role focuses on troubleshooting, building workflows, and monitoring customer interactions. Candidates should have SaaS support experience, proficiency with no-code tools like Zapier, and excellent communication skills. The position is hybrid, requiring coordination with customers primarily in the EST timezone, and includes competitive compensation and performance bonuses.

Qualifications

• Experience in SaaS support, not BPO or call centers.
• Comfort with Zapier and other no-code tools for building workflows.
• Strong written English communication skills.

Responsibilities

• Respond to customer issues via chat with a 2-minute response SLA.
• Diagnose and resolve workflow misconfigurations and campaign errors.
• Build and troubleshoot automated workflows using internal tools.

Skills

SaaS support experience

Building automated workflows using no-code tools

Proactive customer management

Strong written English

Screen sharing via Zoom

Tools

Zapier

Make

Job description

A leading AI communication platform is looking for a Customer Support Specialist to address customer needs with automated workflows. The role focuses on troubleshooting, building workflows, and monitoring customer interactions. Candidates should have SaaS support experience, proficiency with no-code tools like Zapier, and excellent communication skills. The position is hybrid, requiring coordination with customers primarily in the EST timezone, and includes competitive compensation and performance bonuses.