SaaS Technical Support Engineer – AI & Integrations

Aircall

United States

Remote

USD 70,000 - 110,000

Full time

14 days+

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Job summary

Aircall is seeking a Technical Support Specialist to troubleshoot complex issues across our AI-powered communications platform. You will investigate integrations, APIs, and platform configurations, working closely with customers to resolve problems and ensure high satisfaction.

This role exposes you to a broad ecosystem, including CRM systems and external tooling, in a global follow-the-sun support model. You will lead live sessions, translate technical findings for customers and internal teams,

Qualifications

Experience in a technical support role within SaaS, telecom, or platform-based company.
Experience with APIs and webhooks.
Strong English communication, both written and verbal.
Ability to explain complex technical issues clearly to non-technical audiences.
Experience with API testing tools and browser dev tools.

Responsibilities

Troubleshoot escalated technical issues across Aircall’s platform, including integrations and analytics.
Troubleshoot CRM integrations such as Salesforce, HubSpot, Zendesk, Zoho, Monday.com.
Analyze webhook payloads, API responses, and logs to diagnose issues.
Use Postman and browser dev tools to investigate platform behavior.
Lead live troubleshooting sessions with customers when needed.
Collaborate with Product and Engineering to reproduce bugs.
Train frontline support teams and create knowledge base articles.