Remote Customer Success Engineer — AI SaaS

Zekai; United States; Remote; USD 42,000 - 54,000; Full time

Job summary

Zekai is hiring for a Talent Success Support role focused on helping applicants experience our platform from job listing to getting paid, with a remote, PT-aligned schedule. You will triage and investigate bug reports, work with engineering, and maintain a friendly, native-English tone.

This 6-day/week remote role requires overlap with Pacific Time; candidates must reside in Latin America (Mexico, Argentina, Brazil, Chile, Colombia, Peru).

Qualifications

• Degree in Computer Science, Software Engineering, or a related technical field.
• Experience building modern web applications (React, Node, Flask, Next.js, etc.).
• 2-5 years of experience supporting customers on such web applications.
• Comfortable with AI systems — you’ve played with LLMs, agents, or generative models.
• Experience exploring behavior of AI tools (fine-tuning, prompt chains, chain-of-thought debugging, or building agents).
• Ability to understand model outputs, failure modes, hallucinations, and feedback loops.
• Familiarity with how modern AI APIs work (OpenAI, Anthropic, etc.) or agent frameworks (LangChain, AutoGPT, etc.)

Responsibilities

• Investigate talent-reported issues end-to-end: reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects.
• Debug across AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior.
• Triage with sound judgment — elevate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance.
• Surface systemic patterns and product risks to engineering and product leadership.
• Create clear documentation and runbooks to reduce repeat issues and improve resolution speed.
• Communicate with precision, professionalism, and empathy.

Skills

Web app debugging

Modern web apps

Customer support

AI systems familiarity

AI tools behavior insight

AI APIs / agent frameworks

Education

Degree in Computer Science / Software Engineering

Tools

React

Node.js

Flask

Next.js

LangChain

OpenAI APIs

Job description

Zekai is hiring for a Talent Success Support role focused on helping applicants experience our platform from job listing to getting paid, with a remote, PT-aligned schedule. You will triage and investigate bug reports, work with engineering, and maintain a friendly, native-English tone.

This 6-day/week remote role requires overlap with Pacific Time; candidates must reside in Latin America (Mexico, Argentina, Brazil, Chile, Colombia, Peru).