SaaS Software Support Specialist I

A-dec Inc.; Newberg (OR); On-site; USD 55,000 - 75,000; Full time

Job summary

A-dec Inc. in Newberg, Oregon, is looking for a Software Support Specialist I to provide technical support for software products. You will be responsible for diagnosing and resolving complex software issues while ensuring customer satisfaction.

The ideal candidate will have over 3 years in technical support, experience with SaaS platforms, and strong communication skills. A-dec values an inclusive culture and offers opportunities for career advancement.

Qualifications

• Must have at least 3 years in technical or software support.
• Certification in IT support desired.
• Experience supporting SaaS platforms is a plus.

Responsibilities

• Delivers multi‐channel technical support for software products.
• Diagnoses and resolves advanced SaaS and connectivity issues.
• Educates dealer partners on software installation qualifications.

Skills

Advanced verbal and written communication skills

Understanding of network technologies

Expertise with iOS and Android platforms

Proficient with Linux, macOS, and Windows

Experience with CRM systems and ticketing platforms

Ability to manage priorities in fast-paced environment

Education

3+ years in technical or software support

Training or certification in software QA

Coursework towards a technical degree

Tools

Bruno

Postman

Job description

A-dec Inc. in Newberg, Oregon, is looking for a Software Support Specialist I to provide technical support for software products. You will be responsible for diagnosing and resolving complex software issues while ensuring customer satisfaction.

The ideal candidate will have over 3 years in technical support, experience with SaaS platforms, and strong communication skills. A-dec values an inclusive culture and offers opportunities for career advancement.