Technical Support Specialist I — Software & Hardware Help Desk

Noregon Systems Inc; Greensboro (NC); On-site; USD 27,000 - 30,000; Full time

Job summary

Noregon Systems Inc. is seeking a customer-service oriented Technical Product Support Specialist to provide technical support for software and hardware. You will be the first line of contact, solving basic to complex issues and ensuring customer value is maintained.

The role focuses on telephone support, remote troubleshooting, guidance through corrective steps, and documenting resolutions. AAS/BS in CS or CET plus certs is preferred, with 2 years of IT/help desk experience.

Qualifications

• AAS or BS in Computer Science, CET, or related field.
• Microsoft A+ or equivalent certification highly desired.
• An understanding of automotive technology or heavy-duty mechanics is a plus.
• 2 years IT or help desk/PC support experience preferred.

Responsibilities

• Provide telephone support to end-users experiencing technical difficulties.
• Troubleshoot and resolve hardware and software issues remotely.
• Guide end-users through corrective measures with confidence and clarity.
• Identify urgent issues and escalate when needed.
• Document resolutions and track requests via ticketing system.
• Prepare activity reports and stay current with product updates.

Skills

Excellent oral communication

Organizational skills

Troubleshooting

Microsoft Office

Windows OS

Remote Desktop

Education

AAS or BS in Computer Science / CET

Microsoft A+ or similar cert

Tools

Ticketing system

Microsoft Office

Windows Remote Desktop

Job description

Noregon Systems Inc. is seeking a customer-service oriented Technical Product Support Specialist to provide technical support for software and hardware. You will be the first line of contact, solving basic to complex issues and ensuring customer value is maintained.

The role focuses on telephone support, remote troubleshooting, guidance through corrective steps, and documenting resolutions. AAS/BS in CS or CET plus certs is preferred, with 2 years of IT/help desk experience.