Hybrid Product Support Specialist I - Tech & Orders

A-dec Inc.; Newberg (OR); Hybrid; USD 42,000 - 64,000; Full time

Job summary

A-dec is hiring a Product Support Representative I to join our hybrid team at the Newberg campus in Oregon. You will support domestic customers and sales, troubleshoot product issues, and assist with quotes, orders, and configurations.

The role emphasizes clear communication, quick diagnosis, and customer-first problem solving. The position requires 1–3 years in customer service, comfort with MS Office tools, and a readiness to work across product categories.

Qualifications

• 1-3 years of recent customer service experience or equivalent.
• Ability to troubleshoot and resolve customer inquiries via phone and email.
• Experience with product configurations and order processing is a plus.

Responsibilities

• Handle customer inquiries via phone and email with professionalism.
• Troubleshoot technical issues and coordinate with teams to resolve defects.
• Assist with quotes, order processing, product configuration, and policy guidance.
• Provide timely follow-up to ensure complete issue resolution and customer satisfaction.

Skills

Customer service

Time management

Problem solving

Effective communication

Technical troubleshooting

Education

1-3 years customer service experience

Tools

Microsoft Office Suite

ERP/CRM

Job description

A-dec is hiring a Product Support Representative I to join our hybrid team at the Newberg campus in Oregon. You will support domestic customers and sales, troubleshoot product issues, and assist with quotes, orders, and configurations.

The role emphasizes clear communication, quick diagnosis, and customer-first problem solving. The position requires 1–3 years in customer service, comfort with MS Office tools, and a readiness to work across product categories.