Application Support Specialist: Troubleshooter and Trainer

Pacific Office Automation; Beaverton (OR); On-site; USD 28,929 - 33,062; Full time

Benefits offered by this job

Advancement and growth into leadership roles

Team‑player environment

Medical/Dental/Vision/Life insurance plans

Matched 401k

PTO, Vacation, Sick Leave

FSA/HSA programs

Job summary

A leading document imaging and technology dealer is seeking an Application Support Specialist in Beaverton, Oregon. This entry-level role involves troubleshooting software issues, providing technical support, and developing user documentation. Candidates should have an associate degree and 1–3 years of project management experience. The position offers growth opportunities, team-player environment, and competitive benefits including medical, 401k matching, and paid time off.

Qualifications

• 1–3 years’ experience managing small to mid‑sized projects.
• Experience using computers for a variety of tasks.

Responsibilities

• Respond to end user requests by troubleshooting issues.
• Work with third party vendors to troubleshoot issues.
• Develop methodology documents based on self‑initiated interviews.
• Improve systems by studying current practices and recommending modifications.
• Create detailed plans for execution and implementation of new processes.

Skills

Exceptional verbal, written and presentation skills

Ability to work effectively independently and as a team

Competency in Microsoft applications including Word, Excel, and Outlook

Ability to develop schedules and status reports

Ability to work on tight deadlines

Education

Associate degree in business administration, project management, or information technology management

Job description

A leading document imaging and technology dealer is seeking an Application Support Specialist in Beaverton, Oregon. This entry-level role involves troubleshooting software issues, providing technical support, and developing user documentation. Candidates should have an associate degree and 1–3 years of project management experience. The position offers growth opportunities, team-player environment, and competitive benefits including medical, 401k matching, and paid time off.