Remote Tech Support Specialist - SaaS & Windows

Avidxchange, Inc.; Oregon; Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

18 days PTO

11 Holidays

401(k) Match

Hybrid Workplace

Healthcare

Parental Leave

Tuition Reimbursement

Job summary

AvidXchange, Inc. is seeking a Technical Support Specialist to resolve software and SaaS issues for clients. You will troubleshoot, test components, and manage support tickets from start to finish.

This role collaborates with Level II and Senior Specialists and provides basic product training. AvidXchange emphasizes a customer-obsessed mindset, teamwork, and continuous learning in a hybrid work environment.

Qualifications

• 1+ year of experience troubleshooting software, SaaS applications, or technical systems.
• Experience troubleshooting Windows OS and domain environments.
• Strong written and verbal communication.
• Ability to work independently and in a team in a fast-paced environment.
• Experience prioritizing multiple daily tasks.

Responsibilities

• Handle Tier 1–2 inquiries via phone, email, or chat with basic technical knowledge.
• Troubleshoot and test components of systems using proven techniques.
• Track and manage your support tickets from open to close.
• Escalate to Level II and Senior Specialists when needed.
• Provide basic product training and documentation to customers.
• Maintain performance levels across CSAT, QA, and productivity measures.

Skills

Troubleshooting

Windows OS

Customer service

Communication

Teamwork

Self-motivated

Education

A+ certification

Tools

SQL

API

Scripting

Job description

AvidXchange, Inc. is seeking a Technical Support Specialist to resolve software and SaaS issues for clients. You will troubleshoot, test components, and manage support tickets from start to finish.

This role collaborates with Level II and Senior Specialists and provides basic product training. AvidXchange emphasizes a customer-obsessed mindset, teamwork, and continuous learning in a hybrid work environment.