SaaS Support Specialist - AI-Savvy Troubleshooter

Texada; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Job summary

Texada provides cloud-native software for heavy equipment dealerships and rental businesses. We seek a customer-focused SaaS support specialist to assist customers across North America, Australia, and New Zealand via tickets, phone, email, and virtual meetings.

You will troubleshoot issues, coach customers on best practices, and collaborate with internal teams to improve workflows. A minimum of 2+ years in SaaS support with strong problem-solving and communication skills is required, plus

Qualifications

• 2+ years of SaaS support experience, with strong problem-solving and communication skills.
• Proficiency with AI tools and a passion for continuous learning.

Responsibilities

• Support customers in North America, Australia, and New Zealand using tickets, phone, email, and virtual meetings.
• Troubleshoot issues and coach customers on best practices.
• Manage tickets, escalate urgent incidents, and create knowledge articles to deflect cases.
• Collaborate with internal teams to advocate for customer priorities and improve workflows.

Skills

SaaS support

Problem-solving

Communication

AI tools

Job description

Texada provides cloud-native software for heavy equipment dealerships and rental businesses. We seek a customer-focused SaaS support specialist to assist customers across North America, Australia, and New Zealand via tickets, phone, email, and virtual meetings.

You will troubleshoot issues, coach customers on best practices, and collaborate with internal teams to improve workflows. A minimum of 2+ years in SaaS support with strong problem-solving and communication skills is required, plus