Product Support Specialist I

A Dec; Newberg (OR); On-site; USD 25,000 - 32,000; Full time

Job summary

A-dec is seeking a Product Support Representative I to assist domestic customers with product and technical support, order processing, and product configuration. The role emphasizes delivering exceptional service and resolving issues efficiently.

You will troubleshoot mechanical, pneumatic, electrical aspects and interact with customers via phone and email, while leveraging ERP/CRM systems and Microsoft Office to manage quotes and orders.

Qualifications

• Strong focus on delivering exceptional customer experiences.
• Highly organized with excellent time management and prioritization abilities.
• Intermediate technical and problem-solving skills in pneumatic, hydraulic, electrical, and basic knowledge of network connectivity is preferred.
• Intermediate interpersonal and communication skills
• Collaborative team player with a positive attitude.
• Agile and adaptable to change in a fast-paced environment.
• Basic product knowledge and understanding of related policies.
• Ability to make informed decisions quickly and effectively.
• Exhibits intermediate verbal and written communication skills to effectively interact with customers, team members and leadership.
• Working knowledge of Microsoft Office Suite (Outlook, Word, Excel).
• General knowledge of enterprise resource planning (ERP) and customer relationship management (CRM).

Responsibilities

• Provides product and technical support via phone and email.
• Assists with generating quotes, processing orders, configuring products, and understanding policies.
• Troubleshoots, analyzes, and resolves customer inquiries promptly and accurately.
• Reports defects promptly to assist with root cause analysis and timely resolution.
• Maintains knowledge of policies and ensures customer interactions are handled with care and professionalism.

Skills

Customer focus

Organizational skills

Technical troubleshooting

Interpersonal skills

Team player

Adaptability

Product knowledge

Decision making

Communication (verbal/written)

MS Office

ERP/CRM knowledge

Tools

ERP software

CRM software

Microsoft Office

Job description

A-dec is seeking a Product Support Representative I to assist domestic customers with product and technical support, order processing, and product configuration. The role emphasizes delivering exceptional service and resolving issues efficiently.

You will troubleshoot mechanical, pneumatic, electrical aspects and interact with customers via phone and email, while leveraging ERP/CRM systems and Microsoft Office to manage quotes and orders.