SaaS Renewals Lead - Growth & Retention

Wiz; United States; On-site; USD 69,000 - 94,000; Full time

Job summary

Wiz is seeking a Renewal Manager in the Western United States to drive successful renewals, reduce churn, and optimize revenue across multiple customer accounts. You will partner with Sales and Customer Success to shape renewal strategies and maintain health metrics while navigating Wiz policies.

The role requires 2+ years in renewals within a SaaS environment, familiarity with Salesforce/CPQ, and a proven track record of meeting renewal quotas.

Qualifications

• 2 years of related cybersecurity and renewals experience.
• Experience working in a SaaS revenue organization (such as Sales, CSM, or a renewals team).
• Deep understanding of SaaS offerings and pricing models, with the ability to learn Wiz's offerings and pricing with agility.
• Ability to work independently and as part of a team.
• Confidence and ability to navigate customer and partner renewal processes per Wiz rules of engagement.

Responsibilities

• Handle the quote-to-close process for renewals 120 to 90 days in advance of renewal due date.
• Achieve or exceed quarterly revenue goals - retention, growth and term extension of existing customer contracts.
• Partner with Customer Success to assess customer health and drive the appropriate renewal strategy.
• Maintain and report an accurate forecast of renewals within assigned book.
• Manage the renewal process for multiple commercial customers concurrently and be comfortable with maintaining organization through scale.
• Escalate whenever appropriate to help resolve customer concerns.
• Identify at-risk renewal clients before renewal date and escape to appropriate team members, mitigate contraction and churn within all deals.
• Develop and maintain strong relationships with our channel and alliance partners in order to identify and close joint opportunities.
• Collaborate cross functionally with Legal and Deals Desk as applicable.
• Recommend and contribute to process improvements.

Skills

Cybersecurity renewals

SaaS pricing knowledge

Independent work

Renewal processes

2 years renewals experience

Job description

Wiz is seeking a Renewal Manager in the Western United States to drive successful renewals, reduce churn, and optimize revenue across multiple customer accounts. You will partner with Sales and Customer Success to shape renewal strategies and maintain health metrics while navigating Wiz policies.

The role requires 2+ years in renewals within a SaaS environment, familiarity with Salesforce/CPQ, and a proven track record of meeting renewal quotas.