SaaS Renewal & Expansion Manager

Divvy Cloud Corp.; Boston (MA); Hybrid; USD 66,000 - 90,000; Full time

Job summary

Rapid7 is seeking a proactive Renewal Account Manager to own renewal and expansion strategies across a portfolio of mid-tier customers. Lead renewal discussions, coordinate cross-functional stakeholders, and drive recurring revenue while ensuring a seamless quote-to-close experience.

You will maintain forecasting in Salesforce/Clari, identify upsell opportunities, and collaborate with Sales and Customer Success to mitigate risk and maximize customer value.

Qualifications

• 2–4 years of experience in SaaS renewals, account management, or commercial sales ownership with retention success.
• Strong commercial acumen and negotiation capabilities balancing customer outcomes with business objectives.
• Experience with Salesforce and forecasting platforms to maintain forecast accuracy.
• Technical or cybersecurity SaaS subscription knowledge.
• Ability to establish ownership, set clear expectations, and drive outcomes.
• Cross-functional collaboration across sales, finance, customer success, and partners.
• Decision-making to resolve challenges, contract approvals, and momentum.
• Clear communication and executive presence with stakeholders.

Responsibilities

• Manage full renewal lifecycles from outreach and negotiations through contract completion.
• Engage decision-makers, procurement, and partners to confirm renewal intent and resolve blockers.
• Identify and execute upsell and cross-sell opportunities within existing accounts.
• Maintain forecasting, pipeline tracking, and account documentation in Salesforce and Clari.
• Analyze renewal metrics and usage data to uncover trends and mitigate risk.
• Contribute to renewal playbooks, best practices, and team mentorship.

Skills

SaaS Renewals

Account Management

Negotiation

Salesforce

Forecasting

Cross-functional Collaboration

Executive Presence

Communication

Tools

Salesforce

Clari

Job description

Rapid7 is seeking a proactive Renewal Account Manager to own renewal and expansion strategies across a portfolio of mid-tier customers. Lead renewal discussions, coordinate cross-functional stakeholders, and drive recurring revenue while ensuring a seamless quote-to-close experience.

You will maintain forecasting in Salesforce/Clari, identify upsell opportunities, and collaborate with Sales and Customer Success to mitigate risk and maximize customer value.