Renewal Account Manager

X4V Rapid7 LLC; Boston (MA); On-site; USD 66,000 - 90,000; Full time

Job summary

Rapid7 is seeking a renewal-focused Account Manager to own renewal and expansion strategies across mid-tier commercial accounts, driving recurring revenue and customer retention.

You will lead renewal lifecycles, engage decision-makers, and collaborate with Sales and Customer Success to identify upsell opportunities while maintaining accurate forecasts in Salesforce and Clari.

Qualifications

• 2 to 4 years of experience in SaaS renewals, account management, or commercial sales ownership experience with demonstrated retention success.
• Strong commercial acumen and negotiation capabilities to balance customer outcomes with business objectives.
• Proven experience in Salesforce and forecasting platforms to maintain forecast accuracy and operational rigor.
• Technical or cybersecurity industry experience with a strong understanding of SaaS subscription models.

Responsibilities

• Manage full renewal lifecycles from initial outreach and commercial negotiations through contract completion.
• Proactively engage customer decision-makers, procurement, and channel partners to confirm renewal intent and resolve commercial blockers prior to expiration.
• Partner with Sales and Customer Success teams to identify, qualify, and execute upsell and cross-sell opportunities within existing accounts.
• Maintain accurate forecasting, pipeline tracking, and account documentation within Salesforce, Clari, and internal reporting tools.
• Analyze renewal metrics and customer usage data to uncover trends, mitigate risk, and optimize renewal workflows.
• Support team enablement by contributing to renewal playbooks, best practices, and peer mentorship initiatives.

Skills

SaaS renewals

Account management

Forecasting

Sales negotiation

Cross-functional collaboration

Tools

Salesforce

Clari

Job description

Rapid7 is seeking a proactive and commercially driven Renewal Account Manager to own and execute renewal and expansion strategies across a portfolio of mid-tier customers. In this high-impact position, the commercial contact leads key renewal discussions, coordinates cross-functional stakeholders, and ensures a seamless experience from quote to close. This individual will directly contribute to recurring revenue, customer retention, and strategic growth.

About the Team

The Commercial Renewals team partners closely with Sales, Customer Success, Finance, and Channel partners to ensure customer retention and drive long-term value. This team operates in a collaborative, fast-paced environment dedicated to delivering strong outcomes for both customers and Rapid7.

About the Role

As a Renewal Account Manager, your primary responsibility will be to lead and execute renewal and expansion strategies across assigned mid-tier commercial accounts to maximize recurring revenue and customer retention. Specifically, your focus will be to:

• Manage full renewal lifecycles from initial outreach and commercial negotiations through contract completion.
• Proactively engage customer decision-makers, procurement, and channel partners to confirm renewal intent and resolve commercial blockers prior to expiration.
• Partner with Sales and Customer Success teams to identify, qualify, and execute upsell and cross-sell opportunities within existing accounts.
• Maintain accurate forecasting, pipeline tracking, and account documentation within Salesforce, Clari, and internal reporting tools.
• Analyze renewal metrics and customer usage data to uncover trends, mitigate risk, and optimize renewal workflows.
• Support team enablement by contributing to renewal playbooks, best practices, and peer mentorship initiatives.

Skills and Qualities

The skills and qualities you'll bring include:

• 2 to 4 years of experience in SaaS renewals, account management, or commercial sales ownership experience with demonstrated retention success.
• Strong commercial acumen and negotiation capabilities to balance customer outcomes with business objectives.
• Proven experience in Salesforce and forecasting platforms to maintain forecast accuracy and operational rigor.
• Technical or cybersecurity industry experience with a strong understanding of SaaS subscription models.
• Bring strong accountability by establishing ownership, clear expectations, and driving outcomes that deliver value for customers and the business.
• Demonstrate cross-functional collaboration by working across sales, finance, customer success, and partner networks to deliver aligned results.
• Apply effective decision-making to resolve challenges, streamline contract approvals, and maintain operational momentum.
• Exercise clear communication and executive presence to influence key decision-makers and procurement teams.
• Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.

We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences.

About Rapid7

At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome. Protecting 11,500+ customers against bad actors and threats means we’re continuing to push the envelope just like we have been doing for the past 20 years. If you're ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.

Rapid7, Inc. is committed to fair and equitable compensation practices. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. We evaluate compensation decisions on a case-by-case basis, and it is not typical for an individual to be hired at the very top of the salary range. The annual salary range for this role, depending on location, is: United States: $66,300.00 – 89,700.00 USD Annual Salary ranges may vary based on geographical location. This range does not include variable/incentive compensation, equity and benefits (where applicable/eligible).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.

Rapid7 is creating a more secure digital future for all by helping organizations strengthen their security programs in the face of accelerating digital transformation. Our portfolio of best-in-class solutions empowers security professionals to manage risk and eliminate threats across the entire threat landscape from apps to the cloud to traditional infrastructure to the dark web. We foster open source communities and cutting-edge research-using these insights to optimize our products and arm the global security community with the latest in attacker methodology. Trusted by more than 11,000 customers worldwide, our industry-leading solutions and services help businesses stay ahead of attackers, ahead of the competition, and future-ready for what’s next.