Renewal Account Manager

Divvy Cloud Corp.; Boston, Northern (MA, KY); Hybrid; USD 66,000 - 90,000; Full time

Job summary

Rapid7 is seeking a proactive Renewal Account Manager to own renewal and expansion strategies across a portfolio of mid-tier customers. Lead renewal discussions, coordinate cross-functional stakeholders, and drive recurring revenue while ensuring a seamless quote-to-close experience.

You will maintain forecasting in Salesforce/Clari, identify upsell opportunities, and collaborate with Sales and Customer Success to mitigate risk and maximize customer value.

Qualifications

• 2–4 years of experience in SaaS renewals, account management, or commercial sales ownership with retention success.
• Strong commercial acumen and negotiation capabilities balancing customer outcomes with business objectives.
• Experience with Salesforce and forecasting platforms to maintain forecast accuracy.
• Technical or cybersecurity SaaS subscription knowledge.
• Ability to establish ownership, set clear expectations, and drive outcomes.
• Cross-functional collaboration across sales, finance, customer success, and partners.
• Decision-making to resolve challenges, contract approvals, and momentum.
• Clear communication and executive presence with stakeholders.

Responsibilities

• Manage full renewal lifecycles from outreach and negotiations through contract completion.
• Engage decision-makers, procurement, and partners to confirm renewal intent and resolve blockers.
• Identify and execute upsell and cross-sell opportunities within existing accounts.
• Maintain forecasting, pipeline tracking, and account documentation in Salesforce and Clari.
• Analyze renewal metrics and usage data to uncover trends and mitigate risk.
• Contribute to renewal playbooks, best practices, and team mentorship.

Skills

SaaS Renewals

Account Management

Negotiation

Salesforce

Forecasting

Cross-functional Collaboration

Executive Presence

Communication

Tools

Salesforce

Clari

Job description

Rapid7 is seeking a proactive and commercially driven Renewal Account Manager to own and execute renewal and expansion strategies across a portfolio of mid-tier customers. In this high-impact position, the commercial contact leads key renewal discussions, coordinates cross-functional stakeholders, and ensures a seamless experience from quote to close. This individual will directly contribute to recurring revenue, customer retention, and strategic growth.

About the Team

The Commercial Renewals team partners closely with Sales, Customer Success, Finance, and Channel partners to ensure customer retention and drive long-term value. This team operates in a collaborative, fast-paced environment dedicated to delivering strong outcomes for both customers and Rapid7.

About the Role

As a Renewal Account Manager, your primary responsibility will be to lead and execute renewal and expansion strategies across assigned mid-tier commercial accounts to maximize recurring revenue and customer retention. Specifically, your focus will be to:

• Manage full renewal lifecycles from initial outreach and commercial negotiations through contract completion.
• Proactively engage customer decision-makers, procurement, and channel partners to confirm renewal intent and resolve commercial blockers prior to expiration.
• Partner with Sales and Customer Success teams to identify, qualify, and execute upsell and cross-sell opportunities within existing accounts.
• Maintain accurate forecasting, pipeline tracking, and account documentation within Salesforce, Clari, and internal reporting tools.
• Analyze renewal metrics and customer usage data to uncover trends, mitigate risk, and optimize renewal workflows.
• Support team enablement by contributing to renewal playbooks, best practices, and peer mentorship initiatives.

The skills and qualities you'll bring include:

• 2 to 4 years of experience in SaaS renewals, account management, or commercial sales ownership experience with demonstrated retention success.
• Strong commercial acumen and negotiation capabilities to balance customer outcomes with business objectives.
• Proven experience in Salesforce and forecasting platforms to maintain forecast accuracy and operational rigor.
• Technical or cybersecurity industry experience with a strong understanding of SaaS subscription models.
• Bring strong accountability by establishing ownership, clear expectations, and driving outcomes that deliver value for customers and the business.
• Demonstrate cross-functional collaboration by working across sales, finance, customer success, and partner networks to deliver aligned results.
• Apply effective decision-making to resolve challenges, streamline contract approvals, and maintain operational momentum.
• Exercise clear communication and executive presence to influence key decision-makers and procurement teams.
• Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.

We know that the best ideas and solutions come from multi-dimensional teams. That's because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact.

#LI-MCR

About Rapid7

At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what's possible and drive extraordinary impact. We're building a dynamic and collaborative workplace where new ideas are welcome.

Protecting 11,500+ customers against bad actors and threats means we're continuing to push the envelope just like we've been doing for the past 20 years. If you're ready to solve some of the toughest challenges in cybersecurity, we're ready to help you take command of your career. Join us.

Rapid7, Inc. is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. We evaluate compensation decisions on a case-by-case basis, and it is not typical for an individual to be hired at the very top of the salary range.

The annual salary range for this role, depending on location, is:

United States: $66,300.00 - 89,700.00 USD Annual

Salary ranges may vary based on geographical location. This range does not include variable/incentive compensation, equity and benefits (where applicable/eligible).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.