Renewal Accounts Manager: Growth, Forecasting & Leadership

Divvy Cloud Corp.; Boston (MA); Hybrid; USD 111,000 - 150,000; Full time

Job summary

Rapid7 is seeking an execution-focused leader to drive renewal performance, forecast accuracy, and team development across our Renewal Account Management organization. You will lead a high-performing team accountable for predictable retention outcomes and exceptional customer experiences.

You will mentor RAMs at multiple levels, establish renewal ownership standards, and guide teams through negotiations and risk management.

Qualifications

• 4+ years in SaaS renewals, account management, or commercial ownership.
• 2+ years of direct people leadership in commercial or customer-facing teams.
• Ability to drive retention outcomes and forecast accuracy.

Responsibilities

• Lead, coach, and scale a team of RAMs and leads.
• Own renewal performance and forecast accuracy for the book of business.
• Navigate complex negotiations, at-risk renewals, and customer escalations.
• Partner with Sales, Customer Success, Finance, and Legal for unified renewal execution.
• Maintain reporting using Salesforce, Clari, and forecasting tools.

Skills

SaaS renewals

People leadership

Retention forecasting

Cross-functional alignment

Analytical mindset

Commercial rigor

Cybersecurity industry experience

Tools

Salesforce

Clari

Job description

Rapid7 is seeking an execution-focused leader to drive renewal performance, forecast accuracy, and team development across our Renewal Account Management organization. You will lead a high-performing team accountable for predictable retention outcomes and exceptional customer experiences.

You will mentor RAMs at multiple levels, establish renewal ownership standards, and guide teams through negotiations and risk management.