SaaS Regional Account Manager - Onboarding & Training

DLRdmv®; Charlotte (NC); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefits package

Life, medical, dental, and vision insurance

Job summary

DLRdmv® is looking for a Regional Account Manager (RAM) to maintain relationships with clients and provide exemplary customer service both remotely and on-site. The RAM will manage the onboarding process and ensure client satisfaction through ongoing support and training.

This role requires strong organizational skills and the ability to work autonomously. Candidates with a background in the DMV or automotive industry are preferred. The position demands considerable travel in-state (up to 80%).

Qualifications

• Excellent time-management skills in an autonomous environment.
• Dynamic social skillset for effective client interaction.
• Proven track record in account management within SaaS or software sectors.
• Experience in administering remote training using web conferencing applications.

Responsibilities

• Manage onboarding process for clients.
• Provide ongoing training beyond initial program installation.
• Troubleshoot and diagnose issues for dealership staff.
• Leverage CRM tools for data analysis and process automation.
• Meet client satisfaction goals and targets.
• Develop trustworthy relationships with clients.

Skills

Time-Management Skills

Dynamic Social Skills

Account Management in SaaS/Software

Remote Training Using Web Conferencing

Experience Using Microsoft Teams

Highly-Organized

DMV or Automotive Industry Experience

Using SalesForce.com

Tools

SalesForce.com

Microsoft Teams

Slack

SharePoint

Job description

DLRdmv® is looking for a Regional Account Manager (RAM) to maintain relationships with clients and provide exemplary customer service both remotely and on-site. The RAM will manage the onboarding process and ensure client satisfaction through ongoing support and training.

This role requires strong organizational skills and the ability to work autonomously. Candidates with a background in the DMV or automotive industry are preferred. The position demands considerable travel in-state (up to 80%).