Regional Account Manager

DLRdmv®; Charlotte (NC); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefits package

Life, medical, dental, and vision insurance

Job summary

DLRdmv® is looking for a Regional Account Manager (RAM) to maintain relationships with clients and provide exemplary customer service both remotely and on-site. The RAM will manage the onboarding process and ensure client satisfaction through ongoing support and training.

This role requires strong organizational skills and the ability to work autonomously. Candidates with a background in the DMV or automotive industry are preferred. The position demands considerable travel in-state (up to 80%).

Qualifications

• Excellent time-management skills in an autonomous environment.
• Dynamic social skillset for effective client interaction.
• Proven track record in account management within SaaS or software sectors.
• Experience in administering remote training using web conferencing applications.

Responsibilities

• Manage onboarding process for clients.
• Provide ongoing training beyond initial program installation.
• Troubleshoot and diagnose issues for dealership staff.
• Leverage CRM tools for data analysis and process automation.
• Meet client satisfaction goals and targets.
• Develop trustworthy relationships with clients.

Skills

Time-Management Skills

Dynamic Social Skills

Account Management in SaaS/Software

Remote Training Using Web Conferencing

Experience Using Microsoft Teams

Highly-Organized

DMV or Automotive Industry Experience

Using SalesForce.com

Tools

SalesForce.com

Microsoft Teams

Slack

SharePoint

Job description

About DLRdmv

DLRdmv® provides streamlined software solutions for out-of-state title and registration processing. Our industry-leading solution DLR50™ features DMS integration, instant access to accurate fee quotes and forms, and full-service title processing. DLR50™ minimizes risks and keeps your loan processing on track. Trusted by dealerships nationwide, we now partner with financial institutions to simplify and accelerate the vehicle title and registration process – reducing errors, improving compliance, and enhancing the customer experience.

DLRdmv offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, and more.

DLRdmv is an EEO Employer. We sincerely appreciate your interest and will carefully evaluate your qualifications for employment. Be assured your opportunity for employment with our company will be based only on your merit without regard to race, color, religion, sex, age, national origin, mental or physical disability, or any other factor unrelated to job requirements.

About The Role

The Regional Account Manager (RAM) will be responsible for maintaining the relationship and providing on-site & remote customer service to the company’s clients. RAMs are responsible for leading the operations process of client onboarding by overseeing all aspects of the implementation of the company’s products/services within client accounts. RAMs also provide ongoing client support and training throughout the ongoing client relationship lifecycle. This Account Management role requires a purpose-driven, self-starting individual who excels in an autonomous (virtual) work environment and can work effectively with all levels of client personnel to meet their needs. Travel is required, mostly in-state, at approximately 80%.

What You’ll Do

• Manage and oversee all aspects of the company’s onboarding process with clients
• Provide ongoing training to dealership personnel beyond initial program installation
• Interact on-site and remotely with dealership staff to troubleshoot and diagnose any issues and provide the appropriate resolution
• Leverage CRM & Business Intelligence management tools to analyze data and automate processes
• Deliver on client satisfaction goals and targets
• Develop trust relationships with clients

Qualifications

• Excellent Time-Management Skills in an Autonomous Environment
• Dynamic Social Skillset
• Proven Track Record of Account Management in SaaS/Software
• Ability to Administer Remote Training Using Web Conferencing Applications
• Experience Using Collaborative Environments (Microsoft Teams, Slack, SharePoint, Etc)
• Highly-Organized, Self-Starting, Team Player
• DMV or Automotive Industry Experience (preferred)
• Ability to Navigate and Utilize SalesForce.com (preferred)