Regional Account Manager

DLRdmv; Green Bay (WI); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Life insurance

Medical benefits

Dental benefits

Vision benefits

Job summary

DLRdmv in Green Bay, Wisconsin seeks a Regional Account Manager to maintain client relationships, oversee onboarding, and provide on-site and remote support. You will use CRM and BI tools to analyze data, train dealership staff, and drive client satisfaction.

Travel about 75% in-state is expected as you manage multiple accounts and ensure successful implementation of our title & registration solutions. Ideal candidates have proven SaaS account management experience, strong organizational skills,

Qualifications

• Proven track record of account management in SaaS/Software.
• Experience with onboarding and client training.
• Strong organizational and communication skills.
• DMV or automotive industry experience preferred.
• Proficient with Salesforce.com and CRM tools.

Responsibilities

• Manage onboarding process for new clients.
• Provide on-site and remote client support and training.
• Leverage CRM/BI tools to analyze data and optimize processes.
• Ensure client satisfaction and develop trusting relationships.
• Travel as needed, primarily within Wisconsin.

Skills

Account management

SaaS

Salesforce.com

CRM tools

Time management

Travel coordination

Tools

Salesforce.com

CRM software

Job description

Regional Account Manager

DLRdmv Green Bay, Wisconsin, United States

About this position

About DLRdmv

DLRdmv™ creates and deploys innovating Title & Registration technology and Governmental Compliance solutions to the Automotive Industry. DLRdmv offers an exciting, entrepreneurial work environment for individuals interested in being part of a growing company that is fully committed to serving its customers. Our mission is to provide best-in-class products and services to our clientele and earn their business every day.

About the role

The RegionalAccount Manager(RAM)willberesponsible formaintainingthe relationship andprovidingon-site & remotecustomer servicetothecompany’s clients. RAMsare responsible forleading the operations process of Client onboarding by overseeing all aspects of theimplementationof the company’sproducts/serviceswithinclientaccounts. RAMsalsoprovide ongoingClient Support/training throughout the ongoing client relationship lifecycle.Travel isrequired, mostly in-state, at approximately 75%.

What you'll do

• Manage and oversee all aspects of the company’s onboarding process with clients
• Provide ongoing training to dealership personnel beyond initial program installation
• Interact on-site and remotely with dealership staff to troubleshoot and diagnose any issues and provide the appropriate resolution
• Leverage CRM & Business Intelligence management tools to analyze data and automate processes
• Deliver on client satisfaction goals and targets
• Develop trust relationships with clients

Qualifications

• Excellent Time-Management Skills in an autonomous environment
• Dynamic Social Skillset
• Proven Track Record of Account Management in SaaS/Software
• Highly-Organized, Self-Starting, Team Player
• DMV or Automotive Industry Experience (preferred)
• Ability to navigate and utilize SalesForce.com (preferred)

DLRdmv offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, and more.

DLRdmv is an EEO Employer. We sincerely appreciate your interest and will carefully evaluate your qualifications for employment. Be assured your opportunity for employment with our company will be based only on your merit without regard to race, color, religion, sex, age, national origin, mental or physical disability, or any other factor unrelated to job requirements.