Regional Account Manager

DLRdmv; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Life benefits

Medical benefits

Dental benefits

Vision benefits

Job summary

DLRdmv Charlotte, NC seeks a Regional Account Manager to manage client onboarding and ongoing support across on-site and remote environments. You will lead the implementation of our software solutions, ensuring customer success through proactive training and issue resolution.

Travel is approximately 80% in-state, with a need to collaborate with dealership staff, leverage CRM tools, and analyze BI data to optimize onboarding and relationships.

Qualifications

• Excellent Time-Management Skills in an Autonomous Environment.
• Dynamic Social Skillset.
• Proven Track Record of Account Management in SaaS/Software.
• Ability to Administrate Remote Training Using Web Conferencing Applications.
• Experience Using Collaborative Environments (Microsoft Teams, Slack, SharePoint, Etc).
• Highly-Organized, Self-Starting, Team Player.
• DMV or Automotive Industry Experience (preferred).
• Ability to Navigate and Utilize SalesForce.com (preferred).

Responsibilities

• Manage and oversee onboarding process with clients.
• Provide ongoing training to dealership personnel beyond initial program installation.
• Interact on-site and remotely with dealership staff to troubleshoot and resolve issues.
• Leverage CRM & BI tools to analyze data and automate processes.
• Deliver on client satisfaction goals and targets.
• Develop trust relationships with clients.

Skills

Account management

SaaS experience

Remote training

CRM analysis

Team player

Time management

Communication

Salesforce.com

Tools

Salesforce

Microsoft Teams

Slack

SharePoint

Job description

Regional Account Manager

DLRdmv Charlotte, North Carolina, United States

About this position

About DLRdmv

DLRdmv® provides streamlined software solutions for out-of-state title and registration processing. Our industry-leadingsolution DLR50™features DMS integration, instant access to accurate fee quotes and forms, andfull-service title processing. DLR50™ minimizes risks and keeps your loan processing on track. Trusted by dealerships nationwide, we now partner with financial institutions to simplify and accelerate the vehicle title and registration process - reducing errors, improving compliance, and enhancing the customer experience.

DLRdmv offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, and more.

DLRdmv is an EEO Employer. We sincerely appreciate your interest and will carefully evaluate your qualifications for employment. Be assured your opportunity for employment with our company will be based only on your merit without regard to race, color, religion, sex, age, national origin, mental or physical disability, or any other factor unrelated to job requirements.

About the role

The Regional Account Manager (RAM) will be responsible for maintaining the relationship and providing on-site & remote customer service to the company’s clients. RAMs are responsible for leading the operations process of Client onboarding by overseeing all aspects of the implementation of the company’s products/services within client accounts. RAMs also provide ongoing Client Support/training throughout the ongoing client relationship lifecycle. This Account Management role requires a purpose-driven, self-starting individual who excels in an autonomous (virtual) work environment and can work effectively with all levels of client personnel to meet their needs. Travel is required, mostly in-state, at approximately 80%.

What you'll do

• Manage and oversee all aspects of the company’s onboarding process with clients
• Provide ongoing training to dealership personnel beyond initial program installation
• Interact on-site and remotely with dealership staff to troubleshoot and diagnose any issues and provide the appropriate resolution
• Leverage CRM & Business Intelligence management tools to analyze data and automate processes
• Deliver on client satisfaction goals and targets
• Develop trust relationships with clients

Qualifications

• Excellent Time-Management Skills in an Autonomous Environment
• Dynamic Social Skillset
• Proven Track Record of Account Management in SaaS/Software
• Ability to Administrate Remote Training Using Web Conferencing Applications
• Experience Using Collaborative Environments (Microsoft Teams, Slack, SharePoint, Etc)
• Highly-Organized, Self-Starting, Team Player
• DMV or Automotive Industry Experience (preferred)
• Ability to Navigate and Utilize SalesForce.com (preferred)