Regional Account Manager: SaaS Onboarding & Support

DLRdmv; Charlotte (NC); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Life benefits

Medical benefits

Dental benefits

Vision benefits

Job summary

DLRdmv Charlotte, NC seeks a Regional Account Manager to manage client onboarding and ongoing support across on-site and remote environments. You will lead the implementation of our software solutions, ensuring customer success through proactive training and issue resolution.

Travel is approximately 80% in-state, with a need to collaborate with dealership staff, leverage CRM tools, and analyze BI data to optimize onboarding and relationships.

Qualifications

• Excellent Time-Management Skills in an Autonomous Environment.
• Dynamic Social Skillset.
• Proven Track Record of Account Management in SaaS/Software.
• Ability to Administrate Remote Training Using Web Conferencing Applications.
• Experience Using Collaborative Environments (Microsoft Teams, Slack, SharePoint, Etc).
• Highly-Organized, Self-Starting, Team Player.
• DMV or Automotive Industry Experience (preferred).
• Ability to Navigate and Utilize SalesForce.com (preferred).

Responsibilities

• Manage and oversee onboarding process with clients.
• Provide ongoing training to dealership personnel beyond initial program installation.
• Interact on-site and remotely with dealership staff to troubleshoot and resolve issues.
• Leverage CRM & BI tools to analyze data and automate processes.
• Deliver on client satisfaction goals and targets.
• Develop trust relationships with clients.

Skills

Account management

SaaS experience

Remote training

CRM analysis

Team player

Time management

Communication

Salesforce.com

Tools

Salesforce

Microsoft Teams

Slack

SharePoint

Job description

DLRdmv Charlotte, NC seeks a Regional Account Manager to manage client onboarding and ongoing support across on-site and remote environments. You will lead the implementation of our software solutions, ensuring customer success through proactive training and issue resolution.

Travel is approximately 80% in-state, with a need to collaborate with dealership staff, leverage CRM tools, and analyze BI data to optimize onboarding and relationships.