SaaS Professional Services Manager - Client Solutions

Qumra Capital; North Carolina; On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical Coverage

Insurance plan

401K

Paid time off

Job summary

Connecteam is seeking a driven Professional Service Manager to deliver professional services to clients, set up features based on their workflows, and migrate data from existing tools into Connecteam. You’ll work closely with the CS and R&D teams to develop expertise and provide outstanding service, streamlining customer processes and onboarding.

You will meet with clients daily to deliver professional services, build strong relationships, and collaborate with, and support, integration partners

Qualifications

• 1 year of experience in a SaaS company – preferred.
• Native-level English proficiency – MUST.
• You are tech-savvy, dedicated, eager, and curious to learn new things and constantly improve.
• Strong team player with excellent communication and collaboration skills.
• Ability to thrive in a high-pressure environment.

Responsibilities

• Meet with clients daily to deliver professional services.
• Work offline to complete tasks assigned by clients.
• Build and maintain strong relationships with customers, understand their needs, and provide tailored solutions.
• Manage multiple tasks in a fast-paced, high-pressure environment.
• Collaborate with Customer Success, R&D, and integration partners to support seamless implementations, troubleshoot issues, and ensure a best-in-class customer experience.

Skills

Native-level English

Tech-savvy

Strong communication

Team player

Thrives under pressure

Job description

Connecteam is seeking a driven Professional Service Manager to deliver professional services to clients, set up features based on their workflows, and migrate data from existing tools into Connecteam. You’ll work closely with the CS and R&D teams to develop expertise and provide outstanding service, streamlining customer processes and onboarding.

You will meet with clients daily to deliver professional services, build strong relationships, and collaborate with, and support, integration partners