SaaS Onboarding & Enablement Specialist (Remote)

Zuddl; Plano (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Insurance

401(k) plan

Flexible Leave Program

Employee-Friendly ESOPs

Job summary

Zuddl, located in Plano, Texas, is seeking a Product Enablement Specialist to empower customers for successful adoption of their event platform. In this role, you'll design structured onboarding plans, conduct training sessions for various users, and help optimize workflows. You will also focus on escalation prevention and collaborate with cross-functional teams to enhance the customer experience.

If you thrive in a fast-paced startup environment and are passionate about customer success in the SaaS industry, Zuddl offers flexible working arrangements and a culture built on trust and transparency.

Qualifications

• 3-6 years in SaaS onboarding, implementation, or customer education roles.
• Strong command of English—written, verbal, and presentation skills.
• Ability to multitask and manage multiple onboarding timelines.

Responsibilities

• Design and execute structured onboarding plans tailored to customer segments.
• Conduct live and recorded training sessions across personas.
• Identify early warning signs and proactively address potential churn risks.

Skills

SaaS onboarding experience

Strong command of English

Familiarity with event technology

Analytical and structured thinking

Multitasking ability

Tools

Loom

Notion

Slack

Zoom

CRM systems

Job description

Zuddl, located in Plano, Texas, is seeking a Product Enablement Specialist to empower customers for successful adoption of their event platform. In this role, you'll design structured onboarding plans, conduct training sessions for various users, and help optimize workflows. You will also focus on escalation prevention and collaborate with cross-functional teams to enhance the customer experience.

If you thrive in a fast-paced startup environment and are passionate about customer success in the SaaS industry, Zuddl offers flexible working arrangements and a culture built on trust and transparency.