Product Enablement Specialist

Zuddl; Texas; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) plan

Employee-Friendly ESOPs

Flexible Leave Program

Competitive compensation

Remote Working

Job summary

Zuddl is looking for a Product Enablement Specialist to empower customers in maximizing their experience with the Zuddl platform.

Your responsibilities include designing onboarding plans, conducting training sessions, and collaborating with various teams to enhance customer satisfaction. Ideal candidates will have 3–6 years in SaaS roles and strong communication skills. We offer remote work options and a great company culture.

Qualifications

• 3–6 years of experience in SaaS onboarding or customer education roles.
• Strong command of written and verbal English.
• Experience with event technology or martech is a plus.

Responsibilities

• Design and execute structured onboarding plans.
• Conduct live and recorded training sessions.
• Create onboarding playbooks and customer-facing guides.

Skills

SaaS onboarding

Customer education

Analytical thinking

Communication

Multitasking

Tools

Notion

Slack

Zoom

CRM systems (HubSpot/Salesforce)

Intercom

Job description

Zuddl is the unified event platform that B2B marketing teams at companies like CrowdStrike, Figma, Stripe, TikTok, Checkpoint, and Iterable use to run their most important conferences, field events, and webinars, all from one system. We're backed by Y Combinator, Alpha Wave, and Qualcomm Ventures, and we're going after every legacy player in a market that's being rebuilt from scratch.

About The Role

As a Product Enablement Specialist, you’ll lead the charge in empowering customers to adopt and extract value from Zuddl early in their lifecycle. Your core mission is to ensure smooth onboarding, customized training, and consultative solutioning for customer success, growth, and retention.

This is not a support role. You are a strategic enabler and educator —someone who can combine process thinking, platform know-how, and customer empathy to drive platform adoption and satisfaction.

What you'll do

1. Customer Onboarding

• Design and execute structured onboarding plans tailored to customer segments (SMB, mid-market, enterprise).
• Own kickoff-to-go-live execution, including timeline tracking and stakeholder engagement.
• Set and measure onboarding KPIs (time-to-value, activation success, etc.).

2. Training & Knowledge Transfer

• Conduct live and recorded training sessions across personas—event marketers, producers, and technical stakeholders.
• Customize training based on use cases (webinars, hybrid events, virtual booths, etc.).
• Create reusable training materials, videos, and checklists.

3. Use Case Consultation

• Understand customer business objectives and translate them into platform use strategies.
• Review event setups and optimize configurations for success.
• Identify early warning signs and proactively address potential churn risks.
• Collaborate with CSMs to resolve issues before they elevate.
• Act as a voice of the customer to Product and Engineering teams.

5. Process & Knowledge Development

• Create onboarding playbooks and customer-facing guides.
• Document implementation best practices in Notion and LMS.
• Continuously evolve onboarding processes based on feedback and product updates.

6. Cross-functional Collaboration

• Customer Success Managers (CSMs): Collaborate on success plans and handovers post-onboarding.
• Product Team: Share customer feedback and influence roadmap decisions.
• Support Team: Align on escalation paths and ticket deflection.
• Marketing Team: Co-create training materials, case studies, and user enablement assets.

Required Skills & Experience

• 3–6 years in SaaS onboarding, implementation, or customer education roles.
• Strong command of English—written, verbal, and presentation skills.
• Comfortable using tools like Loom, Notion, Slack, Zoom, CRM systems (HubSpot/Salesforce), and Intercom.
• Analytical and structured thinker with an eye for continuous improvement.
• Ability to multitask and manage multiple onboarding timelines without dropping the ball.
• Prior experience with event technology or martech is a strong plus.

Why You Want To Work Here

• Remote Working, Flexible Working Locations & hours
• A culture built on trust, transparency, and integrity
• 401(k) plan
• Employee-Friendly ESOPs
• Flexible Leave Program
• Competitive compensation
• Ground floor opportunity at a fast-growing series A startup