SaaS Merchant Platform Content Designer

Bask Health; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Bask Health is seeking a Content Designer, Merchant Platform to create clear, intuitive content across our merchant-facing software. You will influence onboarding, storefront setup, product catalog workflows, and dashboards with a focus on plain language and usability.

You’ll work with product designers, managers, and engineers to ensure accurate terminology and effective guidance, while supporting multi-step configurations and complex settings across the platform.

Qualifications

• 3+ years of professional experience in content design, UX writing, product writing, or a closely related field.
• Portfolio or work samples demonstrating content design for digital products.
• Strong writing, editing, and information organization skills.
• Experience designing content for web applications or SaaS products.
• Understanding of user-centered content design principles.
• Ability to simplify complex product functionality into clear, actionable language.
• Experience writing onboarding instructions, helper text, tooltips, and error messages.
• Familiarity with administrative interfaces and multi-step workflows.
• Understanding of information architecture and content hierarchy.
• Experience developing consistent interface terminology.
• Ability to explain settings, permissions, and configuration options accurately.
• Familiarity with plain-language writing principles.
• Understanding of accessibility and inclusive content practices.
• Experience collaborating closely with product designers.
• Ability to work effectively with product managers and engineers.
• Familiarity with Figma or comparable collaborative design tools.
• Experience reviewing product interfaces and identifying content usability issues.
• Familiarity with usability testing and user research.
• Ability to incorporate customer feedback into content improvements.
• Experience contributing to content guidelines or design systems.
• Strong attention to detail and accuracy.
• Ability to communicate content recommendations clearly.
• Experience working in cross-functional product development teams.
• Strong organizational skills and ability to manage multiple assignments.
• Ability to independently deliver high-quality content design work.

Responsibilities

• Design clear, consistent UX content across Bask Health’s merchant-facing software.
• Write interface copy for merchant onboarding and account setup.
• Develop instructions for storefront creation and configuration.
• Create clear guidance for product catalog and product management workflows.
• Write content for merchant dashboards, settings, and administrative interfaces.
• Improve the clarity of subscription and commerce management experiences.
• Develop navigation labels, section headings, and interface terminology.
• Write helper text, tooltips, and contextual guidance for complex settings.
• Create actionable error messages and validation instructions.
• Develop confirmation messages and warnings for important merchant actions.
• Write empty states that explain available actions and next steps.
• Help merchants understand dependencies between configuration steps.
• Improve content for multi-step setup and administrative workflows.
• Collaborate with product designers on information architecture and content hierarchy.
• Work with product managers to define merchant content requirements.
• Partner with engineers to ensure interface language accurately reflects product behavior.
• Review prototypes and implemented interfaces for clarity and consistency.
• Support content for configurable questionnaires and related merchant management tools.
• Help explain workflow settings without making unsupported clinical or operational claims.
• Collaborate with Customer Success teams to identify recurring merchant questions.
• Incorporate merchant feedback into content improvements.
• Partner with UX researchers to evaluate merchant comprehension and task completion.
• Apply plain-language and accessibility principles to business software interfaces.
• Develop reusable content patterns for merchant-facing workflows.
• Maintain consistent terminology across different areas of the platform.
• Contribute to Bask Health’s content guidelines and design system.
• Document content decisions and implementation requirements.
• Own assigned merchant content design projects from initial discovery through launch and iteration.

Skills

Content design

UX writing

Information architecture

Cross-functional collaboration

Web applications experience

SaaS experience

Figma

Education

Bachelor’s degree or equivalent

Tools

Figma

Job description

Bask Health is seeking a Content Designer, Merchant Platform to create clear, intuitive content across our merchant-facing software. You will influence onboarding, storefront setup, product catalog workflows, and dashboards with a focus on plain language and usability.

You’ll work with product designers, managers, and engineers to ensure accurate terminology and effective guidance, while supporting multi-step configurations and complex settings across the platform.