Patient Experience UX Content Designer

Bask Health; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

Bask Health is seeking a Content Designer, Patient Experience to craft clear, accessible patient-facing content across onboarding, questionnaires, checkout, and status messaging. You will write interface copy, error messages, and guidance, collaborating with product designers, engineers, and researchers to improve usability and reduce confusion.

You will help ensure terminology consistency, accessibility, and alignment with clinical boundaries while supporting configurable and white-label

Qualifications

• 3+ years of professional experience in content design, UX writing, product writing, or a closely related field.
• Portfolio or work samples demonstrating content design for digital products.
• Strong writing, editing, and information organization skills.
• Experience writing content for user-facing web or mobile applications.
• Understanding of user-centered content design principles.
• Ability to simplify complex information into clear, actionable language.
• Experience writing onboarding instructions, form guidance, error messages, and confirmations.
• Strong understanding of plain-language writing principles.
• Familiarity with information architecture and content hierarchy.
• Experience designing content for multi-step digital workflows.
• Understanding of accessibility and inclusive content practices.
• Ability to write for users with different levels of technical familiarity.
• Experience collaborating closely with product designers and product managers.
• Ability to work effectively with engineers during implementation.
• Familiarity with Figma or comparable collaborative product design tools.
• Experience reviewing interfaces and identifying content usability problems.
• Familiarity with usability testing and user research methods.
• Ability to incorporate user feedback into content improvements.
• Experience maintaining consistent terminology across product experiences.
• Familiarity with content guidelines or design systems.
• Strong attention to detail and accuracy.
• Ability to communicate content recommendations clearly.
• Experience working with cross-functional product teams.
• Ability to balance user needs, product requirements, and technical constraints.
• Ability to independently manage assigned content design projects.

Responsibilities

• Design clear, accessible content across Bask Health's patient-facing digital experiences.
• Write interface copy for patient onboarding and account creation.
• Develop instructions and helper text for digital patient questionnaires.
• Improve the clarity of multi-step patient workflows.
• Write navigation labels, button text, form guidance, and confirmation messages.
• Create understandable error messages and recovery instructions.
• Develop progress messaging that helps patients understand where they are in a workflow.
• Write content for patient checkout and payment-related experiences.
• Create clear order confirmation and next-step messaging where supported by the product.
• Improve how patients understand required information and form fields.
• Collaborate with product designers to simplify complex patient interactions.
• Review patient journeys to identify confusing language or unnecessary cognitive effort.
• Develop content for patient account settings and profile management experiences.
• Create clear empty states, notifications, and status messages.
• Help patients understand the distinction between submitting information and receiving subsequent review or approval.
• Support appropriate content for consent-related interfaces and required acknowledgments.
• Work with product managers to define patient content requirements.
• Collaborate with engineers to ensure interface copy is implemented accurately.
• Partner with UX researchers to evaluate patient comprehension and usability.
• Use research findings and patient feedback to improve content effectiveness.
• Apply plain-language and accessibility principles to patient-facing content.
• Help establish consistent terminology across patient experiences.
• Contribute reusable patient content patterns to Bask Health's design system.
• Support content consistency across configurable and white-label patient journeys.
• Collaborate with clinical and pharmacy stakeholders when specialized terminology requires review.
• Review patient-facing content for accuracy, clarity, and appropriate expectations.
• Document content decisions and reusable writing guidelines.
• Own assigned patient content design projects from discovery through implementation and iteration.

Skills

UX writing

Content design

Product writing

Information architecture

Plain-language writing

Cross-functional collaboration

User research

Editing

Job description

Bask Health is seeking a Content Designer, Patient Experience to craft clear, accessible patient-facing content across onboarding, questionnaires, checkout, and status messaging. You will write interface copy, error messages, and guidance, collaborating with product designers, engineers, and researchers to improve usability and reduce confusion.

You will help ensure terminology consistency, accessibility, and alignment with clinical boundaries while supporting configurable and white-label